Rob Pidgley

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  1. 69 votes

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    21 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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    Rob Pidgley commented  · 

    No It hasn't . We're working round it by internally publishing the phone numbers linked to the call queue and then getting the users to copy & paste when transferring to a call queue.

    Transferring to individuals works fine by search.

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    Rob Pidgley commented  · 

    I have searched for the resource account name attached to the call queue but cannot see it when doing a consult & transfer

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  2. 7 votes

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    0 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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  3. 7 votes

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    1 comment  ·  Public » People  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 31 votes

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    3 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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    Rob Pidgley commented  · 

    Absolutley. Where a company has multiple departments,I want to be able to transfer a call to the IT Dept call queue, not have to search for a specific individual within that dept. Having the call queue name searchable for transfer / consult and transfer would be a massive help. At the moment the only work around is to make the telephone numbers attached to those call queues available to people to manually type into the box (which I would rather not do but have not choice)

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  5. 2,622 votes

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    267 comments  ·  Public » Live Events  ·  Flag idea as inappropriate…  ·  Admin →
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    Rob Pidgley commented  · 

    In order to compete with products like GotoWebinar etc Microsoft really need to allow for secure guest pre-registration and unique user joining links. Otherwise companies like mine have no way of monetising a webinar event as anyone with the link could join the vent anonymously. Our company has really made use of Teams for telephony as well as 'Team Meetings' I would love us to be able to use it to deliver public webinars was well so our whole user experience is in one platform, but for the time being we need to stick with GotoWebinar

  6. 123 votes

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    16 comments  ·  Bug Reports » Calls  ·  Flag idea as inappropriate…  ·  Admin →
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    Rob Pidgley commented  · 

    With the best will in the world, customers will sometimes choose the wrong option and be connected to the wrong department.
    This would greatly help our staff transferring from one dept to another (rather than trying to find an individual within that dept...or by manually entering the number associated with the call queue...let the call queues do the work...thats what they're there for..

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