Amanda

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  1. 783 votes
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    159 comments  ·  Public » Bugs  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your reports. We released client and service updates this week, that address many MacOS-specific performance issues. We are also aware of recent performance issues with Microsoft Teams meetings, especially on laptops and when using external monitors.

    The team is working to resolve these issues. In the meantime, please find troubleshooting information here: https://docs.microsoft.com/microsoftteams/troubleshoot/known-issues/teams-slow-video-meetings-laptops-4k.

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    Amanda commented  · 

    Nothing has improved since the update in August. I took my computer to Apple and had them wipe it completely. I slowly added every app back on over a few weeks - Teams was the last I added and the issue started immediately. I had a 1hr video call today.. I started with a full battery, I had to stay on mute the entire time because my fan was too loud, and my battery was at 9% by the end from the overheating. This is completely unacceptable. This never happens on Zoom.

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  2. 11 votes
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    6 comments  ·  Public » Mac  ·  Flag idea as inappropriate…  ·  Admin →
    Amanda supported this idea  · 
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    Amanda commented  · 

    I have the same issue and it's so frustrating. I've taken it to Apple multiple times to confirm it's nothing with my hardware, I did a full system reset and slowly added back every application. Teams was the last I loaded and the problem started immediately thereafter. Today I had a 1 hr video call, and my fully charged (new MacBook) drained to 9% by the end. It's totally unacceptable.

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