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    670 comments  ·  Public » Meetings  ·  Flag idea as inappropriate…  ·  Admin →
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    184 comments  ·  Public » Bugs  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your reports. We released client and service updates this week, that address many MacOS-specific performance issues. We are also aware of recent performance issues with Microsoft Teams meetings, especially on laptops and when using external monitors.

    The team is working to resolve these issues. In the meantime, please find troubleshooting information here: https://docs.microsoft.com/microsoftteams/troubleshoot/known-issues/teams-slow-video-meetings-laptops-4k.

    An error occurred while saving the comment
    Anonymous commented  · 

    After Teams's latest update, it now will not let me make calls in the app. I get a connection error. I have attached a screen recording highlighting this.This problem is reproducible with every person I have tried to call. The online app works, but only in Chrome (naturally, my usual browser is firefox).

    If I call Teams from the terminal as /path/to/Teams.app/Contents/MacOS/Teams, it does not print an error message at the same time; nor does it log anything to dmesg or to Apple's console. There are some specific errors that (a) appear to be because it's an electron app, and (b) appear as soon as the application is started. No errors are logged.

    I have nuked my local profile (i.e. rm -r ~/Library/Caches/com.microsoft.teams; rm -r ~/Application\ Support/com.microsoft.teams), reinstalled the application, and done the usual troubleshooting steps.

    This a new problem after the latest pushed update of this app a few weeks ago.

    I should also like to point out that zoom works fine and Teams has been a highly sub-optimal product for me from day one (i.e. it's never actually worked for me in the slightest).

    Here's an example trace:

    $ /Applications/Microsoft\ Teams.app/Contents/MacOS/Teams
    r2020-09-04 11:19:49.582 Teams[93066:3850773] *** WARNING: Textured window <AtomNSWindow: 0x7f84d8d3ce00> is getting an implicitly transparent titlebar. This will break when linking against newer SDKs. Use NSWindow's -titlebarAppearsTransparent=YES instead.
    (node:93066) UnhandledPromiseRejectionWarning: undefined
    (node:93066) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). (rejection id: 1)
    (node:93066) [DEP0018] DeprecationWarning: Unhandled promise rejections are deprecated. In the future, promise rejections that are not handled will terminate the Node.js process with a non-zero exit code.
    2020-09-04 11:19:50.835 Teams[93066:3851076] ERROR: createEncodedCachedResponseAndRequestForXPCTransmission - Invalid protocol-property list - CFURLRequestRef. protoProps=<CFBasicHash 0x7f8478c47a10 [0x7fffa4bfd8f0]>{type = mutable dict, count = 1,
    entries =>
    0 : <CFString 0x114c55628 [0x7fffa4bfd8f0]>{contents = "context"} = <ADWebAuthRequest: 0x7f84e8fd1a90>
    }
    2020-09-04 11:19:50.835 Teams[93066:3851076] ADD: failed to create cache dictionary at path=/Users/myusername/Library/Caches/com.microsoft.teams. key=0x7f84e8fd17e0

    [See video -- no error messages logged despite connection errors]

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  10. 1 vote
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  11. 45 votes
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  12. 110 votes
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  13. 131 votes
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    38 comments  ·  Public » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    working on it  ·  Suphatra responded

    This year-old bug has popped back up, as some of you may have noticed.

    It is only affecting users who are scrolled at 85%. If you are experiencing this, please send me user logs so the team can crush this bug!

    Thank you :-)
    Suphatra

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  14. 248 votes
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  15. 278 votes
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