An error occurred while saving the commentFabian commented
We have an auto attendant/call queue and there are 11 seconds of silence after the initial ring. Teams phone system plays 7 seconds of music before the call is delivered to a queue member. Its not clear to me why there is even 7 seconds of music because there are agents available in this queue. Essentially the caller is waiting 18 seconds before it is answered while queue members are available.