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1. Play a music on hold after a call agent answered in a call queue

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   7 comments  ·  Public » Calling  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
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   Nathan Magyar commented  ·  Jul 22, 2020  ·  Edit…  ·  Delete…

   This still doesn't work. I've assigned on-hold music to a call queue as per our customers request only to find that this on-hold music only applies whilst you are dialing the queue. If an attendant answers the call and puts you on hold, you are met with the default on-hold music.

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   Nathan Magyar supported this idea  ·  Jul 22, 2020