John Davies

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    John Davies commented  · 

    As it seems unclear whether this feature is available or not, I've been trying to test it as part of our Business Voice trial in the UK. None of my tests worked yesterday at all. But, having left some test data in Azure AD overnight, it has started working this morning with incoming calls to individuals. So far I have seen an AAD User's Office Phone number match and an AAD Contact's Office Phone match and their names appear on the desktop app pop-up as the calls comes in. The names even appear in Call History and on the Android app. If I make any data changes, these are not taking effect immediately or even within an hour, even including a local AD/Azure AD sync. I don't know why you have to wait so long and what you have to wait for - but bear this delay in mind if you can't get it working.

    However I'm not yet seeing RNL names appear on the Teams pop up when incoming calls are routed via a call queue. But I seeing names appear when calls are routed to an individual by the auto attendant after the caller dialled an extension number.

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