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  1. 396 votes

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    86 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 
  2. 64 votes

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    10 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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    Anonymous commented  · 

    I agree - if an agent has declined a call as they are currently busy, I don't think the same agent should receive the same call again. If all agents have declined the call, it would be nice to send this to Voicemail - in a similar way to call time out handling or call overflow handling.

    Anonymous supported this idea  · 

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