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ZRep Messenger

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JUMP TO ANOTHER FORUM

  1. Currently we can keep Feedback forums locked so that only authenticated users get in. I unknowingly figured Helpdesk worked the same way. I need to be able to tie tickets to users so I can get statistics back into our CRM system on how often each customer uses support. We also want to have a call center app for our CSRs that will allow them to pull up the last X tickets for the customer they are on the phone with. We can do this with feedback/ideas but not tickets. Or at least could we get all the tickets for…

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    0 comments  ·  CRM Integration  ·  Flag idea as inappropriate…  ·  Admin →

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    started  ·  Mansi Puri responded

    We're excited to start digging into solutions to this problem more.

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