Flag calls coming from "delegates/call groups" in history
Users are complaining that they cannot distinguish calls that were coming from delegates or from call groups (set in teams client, not call queues in the backend). It would be very helpful to have an icon or a flag in the call history, so users can see if a call was coming from a delegate or a call group. If you have larger call groups, you may have a lot of missed calls and you don't know if it was a direct call that the user missed or if it was from a delegate or call group.
53
votes
Chris
shared this idea
2 comments
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Anonymous
commented
Is really important to implement, otherwise the forwarding function is more annoying than helpful, as unnecessary callbacks have to be made. Timewaste and nerved for all.
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STEVEN ABRAHAMS
commented
Not sure why this is in the Moodle user voice channel. Do you want to re-categorize?