New users don't know the difference between "Reply" and "Start a new conversation"
Microsoft Teams is being implanted here at Petrobras (started a pilot with 2k users, but can be expanded to 30k or more).
I noted that almost everyone at the beginning uses de "Start a new conversation" field in a channel to reply to previous messages, instead of clicking on the "Reply" button. And the problem is that, when someone reply to one of these messages, it reorders them, and we lose the context of the messages.
It would be nice if Teams could detect that a new conversation is actually a response, and show a suggestion to the user in a popup to add that message in the existing conversation, instead of creating a new one. Maybe explaining the difference and the problem that new conversations are reordered.
If you can't use AI to detect that a new conversation is actually a response by reading the content, it could detect based on the user actions, if it is a new user that never used the "reply" button, and he/she came to the channel by clicking on a notification in the feed, and write some message to start a new conversation, we are almost a 100% sure that he/she wants to reply to some other conversation instead of creating a new one.
It would be a big improvement if the 'Start a new conversation' would be seperated from the rest of the screen by making the background of that text box a different, darker colour.