We have one calling queue attached to an auto attendant for our company's main phone number. Our receptionist attempts to pick up calls using the Teams desktop client on Windows 10, but it often takes several seconds before the call is connected. Sometimes when attempting to answer, the caller only hears clicking and the receptionist is still unable to answer.

Calls put on hold are sometimes unable to be picked back up without 30 seconds passing by.

This is all with Domestic Calling Plan in the United States. I don't know how much more "vanilla" our environment could be, but this performance is inadequate.

Using Microsoft Teams & CloudPBX with AA and Call Queues.

If a user that is part of a call queue is actively making an outbound PSTN call (call not connected yet), and a call comes into the call queue, the outbound call is put on hold, and the inbound call is automatically answered, without the user actually clicking the answer button. The outbound caller hears nothing (because they are on hold.) We thought the fix would be to set the toggle on the call queue for "Agents can opt out of taking calls" but that didn't work. I have an existing case with Microsoft for this, with no resolution after a month.

This error message appeared after a user has logged back into the computer. It looks like Teams is trying to update itself but has failed to.

Temporary workarounds we have done is to remove Teams and download the latest update through the Teams website. But when Teams pushes another update, the same error message will appear.

Another workaround we did is go to C:\ProgramData\User\Microsoft\Teams and set the security permission of that folder so the user has full control.And then do a restart on the machine.

I wanted to ask if anyone has encountered this error and if there's hopefully a permanent solution to this.

In Skype for Business, any and all telephone numbers published in AD (i.e. main / primary "telephoneNumber", "mobile", "homePhone", "otherTelephone" etc.) would appear in a drop-down menu (along with the default "Skype for Business call") any time there was a call button, either from the buddy list or from the contact card.

In Teams, this is quite broken:

1 Phone numbers visible in the contact card in Teams are not diallable / hyperlinked.

2 The Call button from the contact card presents a different user experience to the Call button in the chat screen. In the chat screen, it provides "Teams call" and the "mobile" phone number field (if populated in AD) in the drop-down menu as options. In the contact card, it just defaults to "Teams call" without giving you any option to dial alternate published numbers for the user.

3 The drop-down menu behind the Call button should display any and all telephone number fields published in AD, not just the "mobile" phone number field. Understand the need to push a "Teams call" as a preferred option, but there are legitimate customer scenarios where a Teams call is not possible, and click-to-dial to other published telephone numbers for the contact is required.

I'm a dev from AdaptiveCards team at Microsoft.
I’m helping multiple customers who use AdaptiveCards in Carousel format in the context of Teams app.
They complained that there is a hard limit on how many adaptive cards can be attached as carousel format.
Especially, customers want to know if there really exists the hard limit; they claimed it to be 10. They also wanted to know If your team is considering removing the limit.

The issue can be accessed here.
https://github.com/microsoft/AdaptiveCards/issues/3315.

Also customer complained the lack of documentation of this limit.
suggestions:
1. have SendActivityAsync to return more descriptive error messages.
2. add indication of available capacity in attachment when added by Attachments.Add()
3. documentation.

A partner at a different organization invited me to join a Team. I can't access the account--the issue:
1. Clicked invite to join Team created by partner
2. Signed in to Teams using my Office 365 Premium account (joined to my business domain)
3. The Team doesn’t display under the ‘Teams’ section
4. The notification next to my account name tells me I have six new alerts/messages (I also received six email alerts stating I’ve been tagged in a discussion in the Team I was invited to)
5. When I click on my account name, it show me an alternate account I didn't create called 'Microsoft (guest)'. The notifications are attached to this account, not my primary business account. T

1. When I click on the 'Microsoft' account, I receive a pop up: “Want to switch to Microsoft? We might ask you to sign in again.”
   When I click Yes, Teams refreshes, auto-signs me back in and loops back to the same alert (step 6). From then on, I’m stuck in the same loop.