Window / Screen sharing does not refresh and gets stuck
When you start a call/meeting with somebody and you share a window (so not the entire screen but just one part, like an opened Word file), then close this file and open a different Word file, and want to share that one instead, you can't.
You still see a button for sharing the Word window, only it is the window of the previous file you have now closed.
So, Teams does not seem to 'refresh' the screen/window sharing.
This means that everytime you want to share a different document, you need to end the call and then call again to be able to share the new screen with the new Word (or Outlook, or Excel, or w/e) file.
Or you need to share your whole screen, but then everything is visible and we only want one part to be seen.
This is very inconvenient. Not only me and my colleagues have difficulties because of this, but our customers too.
Please look into this.
Thank you in advance!
Tessa
shared this idea
3 comments
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Trish
commented
I have several Business Leaders expressing that this is a Major issue for them during their calls They need to go in and out of several documents. they don't want to have to go out and come back in of their own meetings. Please fix!!
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Anonymous
commented
Please, get this fixed soon! Usually when I used 2 screens you don't care about this issue, because you can share a complete screen, but since I use only one widescreen monitor (5120x1440), I ONLY share individual windows, otherwise it's too big for my colleagues.
Since this bug I always have to consider what applications I might need to share and open all before I click the first time on "share" in a meeting. Once I clicked on share and get the menu for selection, all windows for sharing are frozen for the rest of the meeting (even before I started to share, only to open the share window freezes the content). Only chance is to hang up and dial in again. Really annoying.
It worked well until few weeks back, please get it fixed asap! - Thanks
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Ian Blackburn
commented
Can’t understand how this got through any internal UAT