When transferring using consult then transfer in new meeting experience, the 'live' call window is behind the call being transferred
We have found that when attempting to transfer a call with the new meeting experience switched on, the window for the 'live' call - i.e. the consultation is hidden behind the call you are attempting to transfer, which is not intuitive nor immediately obvious so it appears that the Transfer button is missing.
Could this please be resolved so that the focus is on the consultative call window and not on the call which is being transferred (which is on hold at this time)?
It feels like the people developing teams don't work with the product. The new meeting experience is one thing, but having multiple windows for 1 call results in poor user experience, especially when the windows don't stack like you would expect.
This makes a basic feature (transferring) extra hard for normal users and end up in them just passing along phones or headsets.
Microsoft - please change the 'consult then transfer' behaviour so that:
1) The caller hears music whilst on hold; and
2) The 'consulting with' call window automatically displays in front of the 'call on hold' window. Otherwise the person doing the consult transfer has to switch to the 'consulting with' window before they can transfer the call. (The window with the 'Transfer' button is hidden behind the call on hold window).
Aly Johnson commented
Totally agree - when managing a busy switchboard the extra steps to find the "consulting call" is frustrating.
Agree, this needs to be fixed ASAP
Godwin Axisa commented
This is honestly just bad UX - how did this get past QA?
Completely agree - the Teams Client has just updated to the new experience for the vast majority of our staff and this functionality has caused a number of problems as it isn't obvious at all.
Consult Then Transfer should absolutely be brought to the front / focus to avoid confusion.
I absolutely agree. This is far less intuitive then the former functionality. We have already had complaints about this and will likely get more.