If "new meeting experience" is enabled, telephone calls that come inbound from a Call Queue can not be answered and disconnect immediately
If the "new meeting experience" is enabled on Teams Version 1.3.0019173 (64bit) Windows 10 then users in our telephone call queue can no longer answer any incoming calls. They are disconnected immediately upon answering. Disabling "new meeting experience" resolves this for now.
James Lock commented
It is now November 3rd, any news when this may be resolved, the new experience does have some good features but we must be able to answer calls to queues without interruptions
same issue here. disabling this feature is a workaround, but then it is enabled again for most of our users the following day, so they have to check literally every morning to make sure its unticked and they can receive calls.
MSFT sort it out!
NIck Jennett commented
Also seeing this issue. Disabling the new meeting experience worked for a short time. Unsure if this has re enabled.
David Eberhardt commented
Same is true for Screen sharing. Call drops when the first person shares meetings (in conferences, the person sharing drops). Intermittent.
Opened a ticket and the Engineering teams are working on the matter and resolving it soon. Workaround for now is to disable New Meeting Experience so call queue calls work.
Does anyone know when this will be fixed by Microsoft?
We have the same issue, any calls that come through the call queues with the new meeting experience enabled are disconnected upon answering.
Once the new meeting experience is disabled calls work with no issues.
Just spoke to MS support and they advised that the issue is still being looked at.
Just had a support call, saying they are aware of the issue and are tracking it in roadmap ID 57294 (see admin center of the tenant).
Disabling the experience in the team clients is still their go to workaround, which I have yet to confirm it works, as the issue doesn't happen on all incoming calls.
Same issue here, critical to the business we get this working.
Rob Pidgley commented
Please could we have an update on this!
Also disbaling the feature appears problematic, all of a suddden the tick box is back to being enabled, so users are constantly having to disable the feature and then sign-out and quit teams and restart.
We face the same issue. If you want to keep the new meeting option, you have to sign in on the mobile phone and answer all incoming call to the call queue from the smartphone and all other call on the desktop. Not usefull. Therefore, we have disabled the new meeting option.
Impacted with version 1.3.00.21759
Peter Hake commented
Looks like they yanked the New Meeting Experience from our tenant. MS is saying this is "fixed", but in reality they just removed the feature. Any update from your end?
Adam Davies commented
Haven't heard any updates on this yet. Just tested and the issue remains.
Peter Hake commented
This is happening for us as well. Any traction on this?