Using Share screen to share an Excel Worksheet is problematic on the receiving end.
Sharing an Excel spreadsheet under the Window heading is problematic. On the receiving end it sometimes displays as blank(white) or just a static image where participants cant see any activity like scrolling, highlighting a cell, etc. It works fine when sharing through the Desktop heading, but sharing the application (Window) itself presents the issues above.
Windows10 Enterprise
Ms Teams 1.3.00.15561(64bit)
IE and Goggle Chrome
HP Elitebook
I've already cleared those Teams cache folders under %appdata%. Also performed a re-install of Ms Teams. The Excel files are small, still KB's in size. I once tried sharing an IE browser and it was the same, so i think IE is also affected.
Please help?
Kindly,
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10 comments
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Marie L
commented
I have had a case with MS about this. But they won´t escalate it so I have had three different 1-line supporters giving me advice that I can google. Not their fault, but very frustrating.
The last answer I go was "As you have stated in your mail, the tests shows that Teams works fine with screen sharing. Only when the users run powerful programs like Rhino when sharing screen, that the screen freezes.
This simply means the cause of the screen freeze is as a result of the amount of processing power expended during the screen share. And this is caused by the powerful programs ran by the users.
I advice a work around whereby, the affected users take screenshots of their work on the programs they want to share before the meeting. So as to avoid screen freezes when sharing screen and also be able to present the screenshots of their work from the heavy programs."
Working with Revit and other heavy programs is fine in programs like Lifesize and Zoom, and often it is a work-meeting with the customer, so a screenshot is out of the question. I have closed the case with MS.
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Marie L
commented
If you search there is many reports on the same subjekt, Showing som ex. But the votes get spread
https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/38607973-freezes
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/32663725-the-desktop-app-always-freezes
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/36199039-teams-freezes
https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/40810828-excel-freezes-during-screen-sharing-session
https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/40372885-screen-sharing-freezesand much much more.......
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Marie L
commented
It is a well known issue that Team sometimes freezes when sharing Revit, Indesign and Excel files. A web search gives you an insight.
Describes by one of my users "
The computer freezes and don’t take commands. “ However, I can hear and see the people on Teams and they can hear me but I can not click on anything or move the mouse. then after maybe a minute the computer dies”
Clean install and reinstall dont work, neither does clearing the cache. And it also occurs in the web app.
Would be nice to have this issue resolved
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Debbie
commented
I have the same issue I am a facilitator and have to do a fair amount of screen sharing particularly Excel files. It's an absolute nightmare. Freezes continously or just doesn't share at all. Very frustrating. Zoom works better for this but unfortunately have to work with what the client works with. Please fix this now
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Justin
commented
This is also happening for me. Nothing that support can do. Hopefully this gets resolved in a patch
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Chris Clayton
commented
Happens several times a week. My organization is getting impatient and may switch to webex or some other tool that actually works. THis issue has been occurring since earlier this year. Calling Microsoft o365 support results in making sure you have all updates applied and then they say "do a user voice." I don't think MS cares if this gets resolved or not.
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Brandi
commented
This is an absolute dealbreaker! But I have no choice, my kid needs this for distance learning, We just got a new HP Laptop, and his screens always freeze requiring a reboot, but then after reboot, it just does the same thing again. He has such a hard time in math, he desperately needs this so he wont fall any further behind. Please can anyone help?
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Deb Casement
commented
We have a similar issue with the share screen freezing with all types of files; Word, Excel, etc. Anytime a click or a scroll is attempted the screen freezes for viewers. This is a huge issue. We have MS365, Office2013 and Windows 10. FYI. We don't have the same issues with Cisco Webex!
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Tirzah Matzke
commented
We have the same issue as well.We are using Office 2013 (Excel) on Windows 10 enterprise.
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Sam Wardill
commented
We have this issue too across many users in my organisation