Team Call Crashes Windows Audio Service - no sound
Since a windows update Driver update on Thursday 11th June, launching a Teams call crashes the Windows Audio Service and therefore sound does not work. Sound works fine in general - only crashes when launching a teams call via web OR client.
Workstation : Dell AIO Optiplex 5270
New driver that crashes : Realtek Semiconductor Corp 6.0.8940.1
We support a number of schools and this issue is spreading like wildfire depending upon when the workstation picks up the update.
Repo steps : Using a workstation that uses this driver, run windows updates. Launch a team call.
I am seeing this issue with our Lenovo T and P series laptops accompanied with a Gen 2 USB-C docking station.
There's a beautiful workaround for this that I came across on reedit.
Go into DEVICE MANAGER
Scroll down to Sound, Video and Game Controllers (expand)
Double Click "Realtek Audio"
Click Driver Tab
Click Update Driver
Click Browse My Computer for Driver Software (Locate and install driver software manually)
Click "Let me pick from a list of available drivers on my computer"
Select "High Definition Audio Device"
A pop-up will state "Installing this device driver is not recommended because Windows cannot verify that it is compatible with your hardware..."
Click Yes to the pop-up
You will receive a screen that states "Windows has successfully updated your drivers"
Click Close again
Answer yes to RESTART YOUR COMPUTER NOW
Reuben Adamah commented
Hi @nathan lamonski - thank you so much for the update on this. I am going to try the driver now. Are you aware of any command line / powershell scripts which I can use to mass deploy the driver?
Nathan Lamonski commented
We opened a support ticket with dell on this. We had Optiplex 5270 AIO's crashing the Windows Audio Service when using teams. It also occurs when using zoom as well. Dell released a new driver today for the Optiplex 5270 and it seems to correct the issue. Here is the link to the dell audio driver for the Optiplex 5270 AIO .
am facing same issue did any one get solution on this?
Sébastien Munoz commented
Hello i have the same problem, do you have found any solutions?