Phone Port Department has AWFUL/NO Communication
I got an email with an issue regarding 2 of my 3 port orders. I send an email to the firstname.lastname@example.org address and I have received NO CORRESPONDENCE from them. I've opened a ticket with general support who has no clue and all they did was forward the ticket to the PTN email address. Every other phone service on earth has a tech support department you can communicate with via phone or trouble ticket but Microsoft's PTN department has a dead-end email address with NO RESPONSE, TROUBLE TICKET or way to get resolution on a time sensitive transaction (moving live business phone numbers.)
Does anyone at Microsoft care????? i don't think so.
Ive had the same issue, been over a month of following up no responses, no information. I am trying to port my numbers to voice and they just don't answer. Anyone got a direct phone number or employee email on this PTN team? Would be very helpful.
I've had extremely latent responses if at all and they seem to only answer one question at a time even though my initial email had 4 simple quick questions.
If teams is going to be successful it desperately needs an operation center so we at least feel like we are being heard.
The lack of timely responses questions if we'll be successful in transitioning our service to them in time....
Adding further to the frustration is the generic reply you received from their team when your port request is denied. You don't even know where to start to give them what they need to get the port completed.
Matt Edlhuber commented
The number porting team at Microsoft should be a full blown service desk / contact center 24/7/365, not a shared mailbox.