Remove comfort noise
It seems like Microsoft Teams has a comfort noise: https://en.wikipedia.org/wiki/Comfort_noise , at least on the Windows Desktop Client - please give us an option to disable it or remove it completely.
Miguel Pérez commented
This is not comfort noise, it's quite the opposite. It's loud, disturbing, disgusting and it makes calls sound much worse than, say, WhatsApp, which I prefer to use with my colleagues because of this.
Noise subjects people to stress and anxiety; I can't even begin to understand why would this be a "feature", and why there's no option to get rid of this.
David Jones commented
I come out of most Teams meetings with earache/tinnitus that can take a couple of days to clear. To me it sounds like a just audible, high-pitch noise. It's the same in both browser and in the app. Based on the posts here I'm assuming it's the way Microsoft have implemented comfort noise, although I do have underlying hearing problems that might make me more sensitive to it. It pretty much makes Teams unusable for me - I've taken to just not turning up to meetings scheduled in Teams unless I absolutely have to.
I've raised the issue with my organisations IT support who first tried reinstalling drivers and then reinstalled Windows itself. Neither made any difference. They've since stopped responding to my requests for support.
I raised the issue with our Health and Safety team who in turn raised a report with the UK Government's Health and Safety Executive. My take is that if Teams is having a negative effect on people's health and Microsoft/your organisation aren't doing anything about it, then the issue needs raising and formally investigating. So if you have the option to do the same, please do.
It's also worth noting the comfort noise is designed to protect your ears from acoustic shock, it's implemented in lots of situations where sound is compressed and played back. I'm not sure it's general comfort noise that's the problem, and rather just how it's been implemented in Teams. As such a button to turn it off might not be a viable solution. The solution might be that the Teams comfort noise in conjunction with the compression needs to be re-developed.
After posting the problem on the Reddit Teams page, there's a possibility that it's the new Satin codec that is causing the problem: https://www.reddit.com/r/MicrosoftTeams/comments/pam455/can_anyone_help_improve_audio_issues_please/
This is also becomes a huge issue when using Teams Live Events. We like to start with pre-show slides for people that join a little early and this gets unbearable pretty quickly.
Digital Piggy commented
This MUST be addressed and removed! We use a Mitel MiBusiness PBX and this noise gets decoded into loud pops and clicks. Those calling in from their office phone have to be completely muted by the meeting organizer otherwise the speaker cannot be heard over the noise.
PSA for those looking for a workaround: web version of teams doesn't generate white noise
Can someone explain how to reproduce this? I have weekly meetings using a logitech 930 webcam and bose companion 20 speakers attached to my windows 10 pro version 20H2. I don't hear any unusual noise. Does everyone have to be muted? I've been on two-party calls where we were both muted for long periods of time and I didn't notice any noise then either. Is it only younger people with better hearing who can hear it?
@dodo this is even worse. When filing ticket. This get dismissed and tell you to "submit on uservoice" or that "it cannot be turned off".
You are encouraged to file / have your IT file support ticket for this as a "bug", this looks like the only way to make things move : "Attack it through the KPIs" (if they received dozen of ticket every day / week for the same issue they MUST address it or that is destroying the operationnals costs)
The fact that this problem has been addressed for months by so many users and we still haven't got any feedback makes me believe that this is one of those problems that the developers don't care enough to bother to do anything about but is easy to fix. Given the chance, I will definitely refrain from using MC Teams ever again.
We are now filing Ticket / Bug / Services Requests for this problem.
Here are some text you can copy paste if you are a paying customer and fancy pushing this up the stack
Product : MS Teams
Impact : All MS Teams App
Please have an option to turn-off comfort noise for EVEYRONE in the meeting (meeting policy) and another for "turn off only for me" in the apps.
Impact this have today :
- Create confusion on end-user background noise
- This is draining users mentally on calls - as this keep a constant noise (worse when using headset / earbuds)
- Reduce the overall quality of the MS Teams perception
We understand the technical needs for it :
- Keep that option ON for outgoing PTSN connections - But remove it for anyone else not on the phone.
Note 2 :
- This is a known & requested fix, as available here : https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/40460131-remove-comfort-noise
- This is part of the top bug on MS Tams Uservoice.
(Do not call about this issue - email only)
This is also happening to me on macOS, please allow me to disable it
The people I work with have microphones less noisy than the comfort noise. I actually have to mute the call whenever there is a silent period so I don't go crazy. Please add an option to disable this. We're not talking over the phone, we're talking over the Internet, we don't need comfort noise.
I am having the same issue either on windows or Mac, and it's driving me mad. I have hearing issues and makes it so difficult for people at the other end of the call / meeting.
No issues at all on Zoom, GoogleMeet, etc.
Drove me nuts, tried uninstalling, reinstalling, reinstalled my headset drivers etc. Then found out this is a FEATURE. Give users an office to turn this off.
The worst aspect of teams, I have meetings for work and school that I cannot attend because trying to listen with this noise gives me horrid headaches. It is super inaccessible for anyone with sensory issues or hearing issues. Please get rid of it or make it optional
Yet I must say it's true: complete silence sometimes makes you think the other is out of the call. But why must it be so loud? Why can't I control its volume from 0% to 100% stormy call? Can it be (more) intelligent?
I didn't know this existet but I hate every call I have with collegues where either one works on their own for some minutes and then comes back to the other for a question or anything.... at times we have those corona virtual offices but the white noise drives you crazy... I wasn't remembering that from skype when we did this in a cross country team setting around 2018/2019 ... now with Teams your ears start bleeding. I am in complete horror reading this is not a bug but a feature. I hate this feature.
I can't stand this noise- it's horrific on Skype, too. Please, please end it.
Please remove so-called comfort noise from Teams, or at least make it a switchable option. Thank-you.
This noise is horrible! Seems to get louder as a call goes on, and has been present in every Teams call I've done for the last few months. At this point I'm flat out refusing to use Teams whenever there is another option. In some meetings I'm the only one hearing it.
PLEASE OFFER AN OPTION TO TURN OFF THE COMFORT NOISE!
Separate problem, but also contributes to making calls difficult, there is a noticeable lag between audio and video which matters a lot if you lipread as I do. THE COMFORT NOISE IS AN ACCESSIBILITY ISSUE TOO! FIX IT!
Daniel Junior commented
I'm absolutelly supporting this. I hate that white evil noise.