Teams will send chat messages to mailboxes that don't have Teams
The issue is that users in our tenant are able search for and send Teams chat messages to mailboxes and users that don't have Teams. This includes shared mailboxes and users with Exchange only license. (O1) Neither of those have the ability to log into Teams.
Here is the original post:
This is becoming a real issue for us with users quite rightly assuming that if they can send a Chat message to the email address linked to our Helpdesk system, then we should be able to act on them. Please provide some way of either turning off chat notifications for shared mailboxes or - better still - making the email notifications more meaningful so they could be processed with rules or acted upon.
Martin Gamper commented
For us it is a big pain! Please make an option to hide shared mailboxes from MS Teams
Erik Langeland commented
How about the ability to administratively set a status message for affected mailboxes to tell people how to successfully reach the mailbox?
This is becoming a pain to manage, please fix this.
Scott Wilkins commented
There should be a simple setting "Don't allow shared e-mail accounts in Teams" and possibly similar in other areas, or even in single users or groups of users. This setting could go a long way from a lot of places.
Kazuya Darklight commented
At absolute bare minimum the chat system should highlight to the user that the receiving entity doesn't have a teams license.
Christy Anderson commented
Please fix this issue.
Jan Tokar commented
Microsoft, please fix this already.
At least the shared mailboxed.