Teams freezes if "Logitech Group" USB Conference Webcam is attached
Whenever I plug in the "Logitech Group" conference system (webcam/microphone, https://www.logitech.com/de-de/product/conferencecam-group) into my Macbook Pro (Catalina 10.15.3) via USB, MS teams freezes and I cannot start any call. Only unplugging fixes the freeze.
Basically I cannot use our video conferencing system with Teams, despite it being advertised as being compatible. Using other Apps on my Macbook to record videos works fine, so definitely a Teams problem.
Michael Adamson commented
As of today, March 27th, this is still an issue! I have tried this on two different MacBook Pros with Mohave (10.14) and both exhibit the same behavior - Teams completely locks up to input. Once I disconnect the camera, Teams works fine.
At a time where we're all having to work remotely, this is a HUGE issue. My company and my clients are both using Teams and I am unable to use anything but my laptop-based camera/mic/speaker to function.
Frederik Vibe-Petersen commented
Plese fix this issue Microsoft. It must be a bug in Teams. It should either fix it, or handle the error (and give logs/instructions to logitech if they are sending incorrect data)
Big problem for the whole organization
Please take responsibility for your advertised "Teams certified" devices and get this working asap!
Same problem here. Logitech software quality and support is completely inadequate
For us it seems to work after about 90 seconds wait.
Please address this asap. We choosed these Teams-certified devices for a reason. Now it's the opposite and not working as should!
Nellian Furtagani commented
Seems there are a lot of concerns for Logitech Meetup. This community might be helpful for your type of questions https://devicebase.net/en/logitech-meetup/questions.
We are also experiencing this challenge when connecting our Macbooks to Logitech Meetup and Rally.
Teams version: 1.3.00.362
we have the issue too > 20 Macs....
Thomas Wiik commented
Same issue here. MacOS Catalina and Logitech MeetUp with newest firmware.
100% updated teams.
Connect camera, Teams freezes. Disconnect camera, Teams wake up again.
The rest of the Mac is working as it is supposed to.
Also tried a different Logitech MeetUp with same result.
It seems if we leave the camera in for 6-8 min or so, it suddenly works. However, if it happens again during the meeting, that would be a forced break that not always would be optimal...
We're having the same issues.
Harald Backer commented
Failure is when connecting the speaker via USB. No issue when connecting to speaker via Bluetooth and display on HDMI.
We, too, have this problem.
We have the exact same issue!