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Loading chunk 12 failed when accessing File menu in Teams group

in MSTeams select the "teams" group, select "Files". Error appears where all on my files and folders should be seen. Here a detailed copy:

Loading chunk 12 failed. (missing: https://statics.teams.cdn.office.net/hashedjs/precompiled-default~bridges-services-files-prefetch~channel-files~external-files~personal-files~recent-files.min.c78d8dd2eea117359d79.js)
ChunkLoadError: Loading chunk 12 failed. (missing: https://statics.teams.cdn.office.net/hashedjs/precompiled-default~bridges-services-files-prefetch~channel-files~external-files~personal-files~recent-files.min.c78d8dd2eea117359d79.js) at Function.n.e (https://statics.teams.cdn.office.net/hashedjs/3.2-app.min-52f093a9.js:2:4199) at https://statics.teams.cdn.office.net/hashedjs/3.2-app.min-52f093a9.js:2:133430 at https://statics.teams.cdn.office.net/hashedjs/3.2-app.min-52f093a9.js:2:94404 at https://statics.teams.cdn.office.net/hashedjs/3.2-app.min-52f093a9.js:2:109906 at Object.next (https://statics.teams.cdn.office.net/hashedjs/3.2-app.min-52f093a9.js:2:110011) at https://statics.teams.cdn.office.net/hashedjs/3.2-app.min-52f093a9.js:2:109155 at new Promise (<anonymous>) at new Promise (https://statics.teams.cdn.office.net/hashedjs/3.1-app.min-adacf218.js:2182:1961) at H (https://statics.teams.cdn.office.net/hashedjs/3.2-app.min-52f093a9.js:2:108932) at a (https://statics.teams.cdn.office.net/hashedjs/3.2-app.min-52f093a9.js:2:94283) Scenario ID: documentsviewfilelistteamsv2

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Edward Boatswain shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Anonymous commented  ·   ·  Flag as inappropriate

    signing out and then signing back into Teams seems to be and answer to most issues with Teams. WHY??? This is a poor user experience. I have a difficult time convincing my leaders that we have chosen a tool that is stable, when this is the equivalent of 'did you reboot' being the first thing a help desk asks. Please fix this and other issues that need a sign out/sign in from Teams.

  • Hannia Lepiz commented  ·   ·  Flag as inappropriate

    El programa teams de mi computadora no me deja entrar a los archivos de
    grupo que hice con los estudiantes. no se que hacer.

  • Vikune commented  ·   ·  Flag as inappropriate

    Signing out and signing in again solved the problem on my ms teams thanks!

  • Anonymous commented  ·   ·  Flag as inappropriate

    thank you "anonymous" Signing out and signing in again solved the problem on my ms teams as well.

  • Mohamed commented  ·   ·  Flag as inappropriate

    This fixed it for me
    Sign Out teams
    Uninstall teams
    Delete C:\Users\xxxxx\AppData\Local\Microsoft\Teams folder
    Delete C:\Users\xxxxx\AppData\Roaming\Microsoft Teams
    Reboot
    Install teams
    Reboot
    Login teams

  • Anon commented  ·   ·  Flag as inappropriate

    Signing out of Teams and clearing cache files, as suggested by Tasj in this thread, worked for me! Thanks.

  • Eric commented  ·   ·  Flag as inappropriate

    The fix where you delete the cache (%AppData%\Roaming\Microsoft\Teams\Cache) does not work. I'm going on day 7 of having this issue and it is extremely frustrating as my employer is strongly encouraging us to use Teams to collaborate on projects while we are working remotely.

  • Tasj commented  ·   ·  Flag as inappropriate

    I have fixed the issue on several machines now by logging the user out of Teams and closing down the client, then deleting the cache (%AppData%\Roaming\Microsoft\Teams\Cache)" and then just starting Teams and logging in again.

  • JP commented  ·   ·  Flag as inappropriate

    I tried all the tricks - clearing cache, reinstalling programs. But what ended up working was resetting my Microsoft password back to my previous password. Our IT guys periodically want us to change our password for security and it had some type of conflict. Give it a try.

  • Kyle Gonyer commented  ·   ·  Flag as inappropriate

    We can't just have everyone in our company uninstall teams and do all the steps. There needs to be a better fix on the MS side

  • Tania F. commented  ·   ·  Flag as inappropriate

    Hello,

    Which worked for me:

    1. Close Teams completely
    2. Uninstall Teams
    3. Restart the PC
    4. Delete the "%appdata%\Microsoft Teams" and "%appdata%\Microsoft\Teams" directories.
    5. Restart again (you never know...)
    6. Reinstall Teams

    Have a nice evening!
    T.

  • Wendy commented  ·   ·  Flag as inappropriate

    I cannot access any of my files in Teams. Message "Loading chunk 9 failed" please help

  • Anonymous commented  ·   ·  Flag as inappropriate

    hello everyone ,seems everyone is finding this problem to get rid against this problem please follow the following steps:-

    1. sign out from teams
    2. uninstall it and just drag it to recycle bin in your PCs
    2. install this app again
    4. sign in with your same IDs and passwords unless and until you want to change .

    that's all... thank you

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