Can't join a meeting: stuck on "Connecting..." screen
Sometimes I can't connect to a meeting. It's just stuck on "Connecting..." screen and never lets me in. I have to restart Teams app several times before I finally can join. I noticed that when Teams doesn't say that there're several people already in (and I know for fact several people have already joined), then I'll definitely have hard time connecting. I'm using the Teams application on Windows. I experienced this issue with meetings created in Outlook by someone else (I wasn't the meeting organizer).
Veronika
shared this idea
39 comments
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Anonymous
commented
I have this stuck on "Connecting...." cannot join from Laptop or phone.
The call is hosted in an external tenant and is also being recorded.
Gut feel is the recording may be affecting this somehow. -
Anonymous
commented
i can't connect to classes because its stuck on connecting. Eventhough i restart the microsoft, it is still same. i'm waiting from morning to evening, but still no response. i had to submit my assignment as soon as possible urgh....
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Anonymous
commented
I don't know if it was a coincidence or not but this seemed to work for me:
https://answers.microsoft.com/en-us/msteams/forum/all/external-meeting-within-teams-hangs-and-says/daecbf45-b1f4-4dd9-8c83-de92de84ee33 -
Anonymous
commented
This is happening for me today. Reboot, no change. Restart teams several times, no change. Currently unable to use.
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James
commented
We just resolved after being directed to this page, by adding http/https entries to Mimecast's Managed URLs list, for teams.microsoft.com and *.teams.microsoft.com
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Anonymous
commented
I've had to deal with this issue today and it seems that the Join button is the culprit. My user was getting stuck at Connecting when trying to join meetings with outside users. We tried uninstalling and reinstalling the app along with trying to use different computers. It wasn't until I tried to click the Join Meeting link in the invitation that the problem was fixed. It seems like the Join button that shows up on the calendar and in the invitation is faulty. Click the purple text that says Join Microsoft Teams Meeting and you should be able to get past the Connecting screen.
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Anonymous
commented
The URL rewrite suggestion by Tim fixed the issue for me. We use Mimecast URL Threat Protection which re-writes the URL. Adding teams.microsoft.com as an exception did the trick.
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Tim
commented
@Andrew - depends on what product your email security gateway is. The exception I added stopped https://teams.microsoft.com/* URLs being changed to https://myemailsecuritygateway.com/* URLs. You'd need to get in touch with your gateway support.
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Andrew
commented
I have the same issue.
@tim - How did you end up setting the exception in mail flow? -
Umesh Radia
commented
thankyou Tim :-) - confirms 1 of that aspects i had flagged. Will test in engineering lab and fairly confident - what you have written will work
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Tim
commented
Microsoft Support helped me fix this. Our problem was that our email security gateway was rewriting the URLs in a Teams Meeting invitation. This explains why it only happened for externally organised meetings - internal invitations didn't have the URLs rewritten.
Also it worked OK when the text based link was clicked because the browser would attempt to access the rewritten link and be redirected correctly. However when you click on the Join Online button Outlook passes the URL direct to Microsoft Teams, and Teams doesn't even try to access the URL because it doesn't recognise it as a https://teams.microsoft.com... address.
Added an exception so https://teams.microsoft.com/* URLs aren't rewritten and problem solved. Hope this helps someone.
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Umesh Radia
commented
Alex @ MS I would like to see some action taken on this please. I have been told today "We suspect that this is by design and the user would not be able to join the meeting using the Teams/Skype client if the host Tenant is not a part of the allowed domain list for the participating Tenant. The host tenant should be a part of the allowed tenant list which is normally the recommended setup" … I suggest PG do something about this before organisations see a security flaw here
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Michael Dickerson
commented
Same as others, external meetings, users joining through Teams desktop app for Windows, and it only affects some users. We have users all in the same building joining the same meeting and some can get in, others get "connecting" and can never join.
- Only for some specific users
- Using Windows desktop teams app
- Meeting organized by external parties -
Anonymous
commented
i also have the same problem. ive tried restarting my device several times,uninstalled it but i still cant join a meeting. i now use the browser which takes a long time to load. they should notice this issue and fix it
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Arris Kramer
commented
I have multiple users (including me and the CEO) with this issue.
Only on meetings organized by external.
Internal no problem. -
DH
commented
+1 Same issues here, situation:
Some users affected
Using the MS Teams Web App through Google Chrome.
Have issues connecting to both External/Internal meeting requests. -
RH
commented
We are seeing the same issues, Teams just hangs after trying to join a scheduled meeting..
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Anonymous
commented
Same issue! Is there a fix for it? Or one being prepared? Thanks so much!
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Daniel Carroll
commented
I work as a Junior Sys admin and some users in our company have reported the same issue as described
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Anonymous
commented
+1 - unable to join external meetings within Teams calendar or Outlook 'Join' button. Need to click on the Teams link within the meeting invite.