Teams Outlook Plugin creates meetings with wrong tenant information after tenant switch
I'm using Teams with different customer's tenants. Unfortunately, I'm not able to switch between the tenants directly (described possibility to click on the arrow next to my user’s image is not displayed), so I need to logout and sign into the different tenants manually.
If I do so, team's outlook plugin doesn't recognize the tenant change for a while and meantime creates meetings in outlook with the tenant ID of the tenant I've been logged in before or – worse – is mixing up the invitations between different calendars (in calendar A the meeting with tenant B credentials will be created, in calendar B the meeting with tenant A credentials will be created).
Teams seems also not to prove, if the calendar where the meeting is being planned, belongs to the currently logged in Teams account email address. So, you accidently can create meetings with wrong credentials and later Teams will not allow me to join the meeting I’ve been organizing myself, because in this constellation you are an external user to Teams.
After closing Teams and Outlook several times, the Teams Outlook plugin is using the correct tenant ID / credentials again.
Expected behavior is:
- Outlook Plugin recognizes to which tenant the user is currently logged in as soon you’ve changed the tenant or at least after restarting Outlook.
- Outlook Teams plugin needs to prove if the user tries to create an online meeting in the calendar which belongs to the user which is currently logged into Teams. Otherwise the creation of the online meeting should be rejected.
In addition: Please implement a possibility for fast tenant switching or to run multiple instances of Teams at the same time. For me as a freelance consultant it’s really hard to organize online meetings with clients using MS Teams.
Teams 1.2.00.21068 (64-bit) on Windows 10 Pro 1903.18362.295
I see people commenting with how to clear identities/stored credentials/profiles in browsers. All fine and good, thank you! But even if you do known and do understand all this behind technicalities, this still happens lietrally in one click.
I too make use of several browser profiles and run Teams in browsermode to swicth much faster than Teams client can.
The suggested expected behavior describes a better way forward.
Seems that Microsoft and authentication is a big issue for all their apps. Switching organizations must not be made so difficult.
Fully support this request. It is so clumsy/cheezy if you are left in the waiting for others to join in your own organized meeting invites!
Big issues for me, sometimes invitation are send with wrong tenant behind it so I'm stuck and can't enter my own meeting...
Philippe Genoux commented
The problem is still persistent with Teams version 1.4.00.2879 (64 bits) and with Outlook for Microsoft 365 MSO version 16.0.13228.20318. It is quite a serious problem for all mobile workers who work for several organizations with e-mail adresses and calendars for each of them.
Let's hope that the development teams for Teams and Office can solve the regrettable limitation...
Alex B commented
We are having customers that work on behalf of other companies and need to login as a different domain in their outlook.
Please fix this problem with the Teams add in for Outlook. We need to be able to send Teams invitations from other accounts.
I have the same problem (with accounts in multiple tenants) creating meetings I can't join myself. I finally figured out why...
It has to do with the logged in user in my last active browser (I use Brave). I use multiple profiles in Brave or my different tenants. The last active profile determines the owner of teams meeting created in Outlook.
So If you have this problem. Try this:
Login in your browser on office.com as user in the correct tenant.
Open Outlook and create a teams meeting
Check that you are the owner of this meeting.
Pertti Lönnroth commented
Months after our tenant-to-tenant migration there are still people ending up creating Teams meetings into the old tenant via Outlook. This is very annoying and causes problems for users!
John Tonks commented
I resolved this by doing the following
Settings > Accounts > Access work or school
Remove all the other ID’s which you don’t want outlook to attach teams too
Exit outlook and open it again
If you have multiple office 365 email accounts it will ask you to re authenticate the others ones and that’s ok and if so you will note that the other account will appear back on the list for work or school accounts
Now make a teams meeting via outlook and it should have sorted its self out.
This resolved it for me when ever this sort of stuff happens (normally after a windows / office update to another revision). I guess if you still have the issue then I would remove all the ID’s and reboot and then open outlook and see what happens.
Then after that make a new outlook profile?
Either way you just need to clear out the identity you don’t want to useand you do that centrally in Settings > Accounts > Access work or school.
Erik Stroman commented
Same issue here. Logged in on the Teams app to the correct account, logged in through web browser to the correct account, creating a meeting in Outlook using this account, and using the Teams meeting add-in on Outlook for meeting invites.
Even with all of these steps taken it still gives me a Teams meeting hosted by a separate account through my consulting firm and I'm forced to switch accounts in Teams in order to open the meeting and submit attendees. Microsoft just doing Microsoft things once again.
Brian Smith commented
Same issue here. Have two tenants and cannot setup a meeting invite using the proper Teams account. Really frustrating when one tenant has a conference line while the other doesn't. Especially since it defaults to the tenant that does NOT have the conference line.
- Go to web app (portal.office.com
- Go to Teams > Calendar
- Click on the day/time you want to create the meeting, invite people. If when you add an external person,it says "No results found" just click enter.
- When the meeting starts, it will show up in the normal Teams app and you can join with the correct tenant you were logged into the web portal with.
MICROSOFT: This is rubbish, please fix. I work for a MS partner and it's embarrassing having to explain this like I just did!
Same here. It's a really poor customer experience
This is a nightmare without better interaction, if MS want people to collaborate across teams and across organisations they cannot make it this difficult to say which Teams account to use in the plug-in. Ideally Teams would allow multiple active accounts so it's seamless but, failing that, at least let us choose which one to use. It's incredibly embarassing to be waiting for the host to invite you in only to realise *you're* the host on a different login!!!!
Same. Meeting through Outlook creates a meeting in the wrong tenant. Not sure how to fix it (Fix mentioned below doesn't have the other tenancy connected)
Francis Laurin commented
Indeed, I have two Exchange accounts and when I create a Teams meeting, the Teams plug-in does not use the correct tenant which is very embarrassing!
Happy to find that I'm not the only one with this issue. It's quite embarassing at times - having to send out cancellations, reissue meetings etc. Doesn't really convey the professionalism expected...
It's also a bit of a security issue, with chats showing up (and being persisted) with the wrong client login.
Chris O'Connor commented
Same for me - I have 4 mailbox (tenants) - and have often created meetings in the wrong tenant, by mistake. And then - have to logout/login - and 'let myself in' to the meeting.
The AddIn should respect the logged in user who is sending the meeting invite. Eg. Sending email invite from tenant X - meeting is for tenant X.
Fix might be mentioned here:
I have the same issue. Also I was a guest on one of my suppliers Teams. Now outlook directly connects it to that tenant, instead of our own.