Allow external users to access group chat
Why isn't it possible to add external users to group chat? It's a big step backwards comparing to Skype for Business and it makes life more difficult for companies working with various clients on a daily basis.
Group chat with external people is necessary, not every external person needs to be member of a team, and not every external conversation needs to belong to a team.
The group chat would work as a quick way to brainstorm with external people on a timeline basis, no threads, no excess of formalities and structure. It simply works going forward with people expressing their views in a quick and dynamic way.
I noticed the only work around this is by having your external users registered as a guest into your Azure AD, which then would imply they need to switch tenants to access this group chat as it will be hosted in your tenant, no theirs. Or you can do this vice versa, having someone else adding you as a guest user to their Azure AD, but then you need to switch tenants to access this group chat.
Confusing, and unecessary overhead. This goes in line with Teams making Guest users and External users that have the sameemail address be shown as different people. That is because Microsoft considers the external person using a different identity then the guest user, even though they email address is the same.
We need a better way to manage this, people get really confused when working with external/guest parties at the moment.
Was hoping we could get off Slack, but this is a showstopper.
Agreed! Come on Microsoft!
I totally agree, we are used to this feature within Skype and users changed to Teams only are missing this as a key feature. Important to get this integrated in Teams again!
Sergey Voronov commented
Agree, we often chat with several external users (our clients), but now it's only available via meetings, so we have to create fake meetings for that. As we exchange links, descriptions, and some answers take time, texting is more efficient for the case. We're migrating from Skype to Teams, and it's a real blocker. Slack and Wire already support that feature.
It's strange to allow group meeting with several external participants (creating a group chat), but forbid creating the chat manually https://docs.microsoft.com/en-us/microsoftteams/communicate-with-users-from-other-organizations
I agree, this is something we rely on daily working within a global organisation. We need to be able to have group chats with internal and external email colleagues at regular intervals. If you could find a solution to this it would be much appreciated
Skype consumer allows everyone to come and go as you will, so should Teams. We understand the need for the great policies. I love them, we also need control, but if I can talk to external users separately I could be able to talk with them to a co-employee
Goutham Santhosh commented
Yes it's a big drawback
I am a business licence holder and I desperately need this functionality. I must have wasted 3 days over the past month trying to get it to work only to realise that it never will with the current version of Teams.
Why oh why am I paying a premium licence fee for weak functionality; Zoom is striding out ahead. Stop dragging your heals, MS, and get this sorted. Teams has potential but is a waste of time for small businesses such as mine unless we can use it to properly collaborate with clients.
We desperately need group chat with external users. We had it previously with Skype so it's more than a little disappointing that we don't have it now.
Subendra Gaundan commented
If you setup a Meeting with the external users and then use the chat provided by the meeting it will enable you to chat with external users in a group chat...
Workaround until this gets implemented by Microsoft
It took Microsoft intervention in one tenant to fix this for me. The moment I set up the next tenant, it came with the same bug, being unable to invite guests to Teams-teams and Teams chat. Seems to work consistently for free Teams tenants, but not paying tenants.
It would be a great option to allow external group chat. As a consultant collaboration with external customers on a project are a must. It just doesn't make sense having teams user in another tenant require to access a group chat using a guest account. This means the user needs to switch the teams desktop client between there own company account to our azure ad guest account. Hence potentially missing chats for either org.
One to one chat works great. Key feature of one to many group chat required
has this bug been corrected yet?
Agree this is needed right now. No teams are fully internal any more in these days and need to be able to work seemlessly with external contacts
We need this feature asap, I need to add external contacts to a group chat with internal people from the org.
Mark G commented
We absolutely need this feature
Erik Moreau commented
We need this feature!
We are also facing the same issue. We have 24x7 NOC and for our customers then can reach our team by using skype for business group chat for any kind of critical situation. But once we migrate to Teams we lost that option and we are facing lot of trouble.