images display inline in chat but not viewer
Images that are posted in chat are not viewable in their original size within Teams. The viewer opens with a broken link to the image.
Within Teams Windows App
Reproduce:
1. Take a screen shot and paste into the chat window.
2. Click on the image in the chat window.
3. The image does not display in viewer.
Breaks on Windows 10 Teams App
Microsoft Teams Version 1.2.00.17057 (64-bit). It was last updated on 7/1/19.
Worked before but don't know exactly when it stopped working.
This works in the Teams webapp.
Andy
shared this idea
20 comments
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Anonymous
commented
maybe denying write permission on the cache folder helps ( %AppData%\Microsoft\Teams\Cache )
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Anonymous
commented
problem also rose in an enterprise environment, prety annoying when you want to introduce teams and channels and end up with broken pics.
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Kevin
commented
Please clear the cache upon exiting Teams. I will then select the option to exit teams upon closing the program. This should fix the issue medium-term until a permanent solution is found.
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Jimmy J
commented
1-Oct-2020 and it's still broken ..... is it really that hard to fix for such a common feature - users sharing screenshots - ???
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Tuyền Nguyễn Đức
commented
Fix it please. So annoying
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Ben
commented
This occurs every day.....deleting cache fixes it for a short while, so does restarting Teams
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Shayne Beausoleil
commented
This still occurs.
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Joost van der Linden
commented
Same issue here. It reoccurs every x weeks.
Temporary solution is then to delete the folder contents of %appdata%\Microsoft\Teams\Cache
as suggested by B. Ford -
Dayton
commented
Same issue since the beginning of the year. This hasn't worked. I paste a screenshot into a chat in the desktop client, and I get a broken image icon. I exit the chat and go back, and the picture shows up. THEN, I try to click on the image to make it bigger and I get the broken icon again.
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Anonymous
commented
I get the same issue. It reappears even after deleting the cache in appdata folder.
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Anonymous
commented
Happening for us in version 1.3.00.21759 both 32 and 64-bit. We have to log out and back into the client to fix it for a while until it happens again. Could really do with a proper fix.
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B. Ford
commented
I get this issue regularly. It seems clearing out the cache in the appdata folder solves it temporarily, but that's quite a laborious work around!
%appdata%\Microsoft\Teams\Cache
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Miguel Isidoro commented
Same here. Open a issue at https://techcommunity.microsoft.com/t5/microsoft-teams/image-not-visible-in-chat/m-p/1618652#M70224, no response. This is a huge problem in the platform. Please fix this and please vote on this topic.
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Ben C
commented
Same issue here. Signing out and back in does fix it temporarily though
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Russell
commented
same issue here, too
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C. Clavo
commented
I'm having this problem too in the web version using Chrome on my Mac. I can't use the desktop version because it can't login most of the time (https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/40215751-can-t-login-in-desktop-app)
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jenni
commented
Same issue - used to work up until recently and now not working..
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Erik
commented
Happening to me in version 1.3.00.8663 (64-bit).
Sign out and then back in fixed it for me.
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Welas
commented
Its now April 2020 and this is still not fixed.
Now more than ever do we need reliable software to fight the virus but it is still broken the whole copying an image in the chat.. -
Phil Britton
commented
Same issue here.
