Images Uploaded to Channel Conversations via iOS App are NOT loading!
Our Company has a created a channel in one of our Teams to attach/upload pictures using the iOS Teams App. We have a dedicated channel our employees use to upload site inspection pictures. Some of these pictures that were successfully uploaded by our users and were displaying correctly in the past, now are NOT loading coreectly. Instead, Teams is display a blank white box where the picture was. Our uploaded iamges in this channel conversation appear to be gone for everyone else trying to view the image in that Team, replaced with a blank white placeholder. These images are NOT LOADING and seem to be gone, WHICH IS A HUGE ISSUE FOR US.
Also, issue is effecting multiple users, Teams, and channels. Their were multiple device and user accounts used to originally upload the images, and each signed in with separate different O365 user account.
*This issue is also effecting multiple O365 tenants as I discovered very active techcommunity thread with a bunch of posts by other Office365 admins encountering the same issue. Most posters have already created support tickets with Microsoft, but MS support does not seem to have an answer or even an idea to what is causing this. This functionality is a critical piece of our organizations workflow the issue disrupting our Business. We need to these missing images to load correctly!!!
Here is the link to the aforementioned techcommunity thread that contains much more specific details about what seems to be a widespread, multi-tenant issue.
Attached is a screenshot showing the broken or missing/blank image that is loading incorrectly.
Martijn van der Ven commented
This problem is not limited to iOS. Images not loading also regularly happens on Windows 10 desktops with Teams desktop app. Sometimes the image is not shown and gives an error icon and a placeholder. Sometimes the image is there but cannot be clicked to open it enlarged.
Like many issues with Teams, it's extra frustrating a feature like this exist for years in many chat apps and in Teams this is problematic ?!
Some Person commented
The app and web version both had the issue but I thought it was just a chromebook issue before now.
Some Person commented
I had the same issue but the pictures eventually loaded however there were only 2 pictures so they should have been able to load within a minute and they took about 3 minutes to load.
Also seeing this issue, but not just on iOS/Android, it's happening on the desktop client as well, with images just returning as broken links. Sometimes it's better if you load Teams up in a web browser, but even then, it's still inconsistent.
Varija Sriram commented
Our APP is hitting the same issue on uploading images via the IOS Teams app, while the image render well on the desktop client, on the IOS Teams app, some times the image rendered is a blank white box. Please let us know if the resolution will be available soon. This is effecting the users of our APP.
Mark Kaplan commented
Can we get a comment from the Product Team? This issue persists and our help desk is constantly fieldling calls. Explaining to the average user how to find and clear the cache folders is time consuming.
Dave Robinson commented
Same issue, except Desktop client. Images are visible whilst you prepare to paste, then they're gone when you hit send.
All clients are affected. I'm facing the same issue using Windows desktop client, my colleagues faced that issue on both ios and mac clients.
It's not just iOS! I'm using the windows version and have the same issue with uploaded pictures!!!!
Same issue here - using the desktop app.
Jerry Cooper CMA commented
We've started using Teams more lately, and this has already happened with a Snipping Tool screen image I pasted into a Teams Post in the General Channel of a Team which I created. The copy/paste operation was done on a PC, not a mobile device, and it only took two days for the embedded image to "disappear" and show an empty box with a broken picture link icon.
Jorge Villafuerte commented
same issue here happening from weeks, on desktop and android
Same issue in our enterprise. Desktop version of Teams does not load pasted images in chat. This has been happening for a few weeks now.
I am having same issue.
Harry Vu commented
I am having the same issue. Please fix it.
We had discovered the same situation since last December.
It worked before on WIndows and iOS, but now NONE.
Ben Bowen commented
I have an identical issue with Android devices. I uploaded an image that I had stored on my device and it is not displayed
We have a similar issue as well. In the desktop app, with pictures stored locally on the machine, pictures posted in a channel are gone and only a link remains. It doesn't take a week for them to be going either...
Agreed with below. Our site teams post images which get referred back to for months afterward - we need this data. Otherwise we cannot trust an app which can lose our images just like that.
Josh Lindemann commented
Thanks for posting this. This is more than a bug and hope MS treats it as such. We have lost valuable company data and it's unacceptable. This can't be a "we'll release a fix in the next patch in a month, check back then." This is more urgent than the usual bug.
Disappearing pictures in MS Teams when posted from iOS Teams mobile app