I found a bug...

← Bug Reports

Notifications are not coming

After the new update, there is a problem in the notifications. While chatting if the window is minimized the new message notification is not appearing.

30 votes
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Umananda shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    12 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Forgot password?
      Create a password
      Signed in as (Sign out)
      Close
      Close
      Submitting...
      • Anonymous commented  ·   ·  Flag as inappropriate

        my classes are not receiving notifications on any replies in the conversations and the students are missing important information. They are using multiple devices all with the same lack of notifications...

      • Anonymous commented  ·   ·  Flag as inappropriate

        Big problem. I cannot use Teams on my PC, need to use the chat on my phone in order to stay current with the conversation.

      • Alyssa commented  ·   ·  Flag as inappropriate

        I have been experiencing this issue this week. Sometimes the notification banner appears but often it does not. The '1' icon does not appear on the icon either. This causes many missed messages.

      • Olman Gonzalez commented  ·   ·  Flag as inappropriate

        My entire team is having this same issue. No sound, banner or email notifications. One team member received a notification of a new chat she was already replying too... not too useful!

      • CarolF commented  ·   ·  Flag as inappropriate

        We are having the same issue and it's annoying and a pain because it might be 2 hours or more before you go to look at the program and you have all these messages that you never knew you had.

      • P Jensen commented  ·   ·  Flag as inappropriate

        Adding to this, the audio chat notifications only work if you do not have the Chat tab opened. If the Teams window is not in focus and on the Chat Tab, audio and toast notifications do not display.

        By switching to any other tab, the Audio and toast notifications will play.

        Thus, my very dumb workaround is to just switch to the Meetings Tab when I walk away from my computer but have my wireless headphones on, thus ensuring I at least hear a ding when a message comes in.

      • MR commented  ·   ·  Flag as inappropriate

        I am having the same problem as rt. It's causing me to miss a lot of messages.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I can confirm that this is happening since today. All was working fine yesterday, and I have not changed any settings in Teams

      • rt commented  ·   ·  Flag as inappropriate

        Got a similar problem. In my case I do not get any notifications from the current active chat while the app is in background.
        Ex: If chat with A was open while minimizing the window I will not receive any notifications from A but will from B. If I start chatting with B and than minimize I will not receive from B but will receive from A.

        OS Name: Microsoft Windows 10 Pro
        OS Version: 10.0.16299 N/A Build 16299
        Microsoft Teams Version 1.1.00.19257

      Bug Reports: Chat

      Feedback and Knowledge Base

      (thinking…)

      More Teams Info