Bug Reports

Thank you for taking the time to report the issue you are seeing. We’re listening, and really appreciate your report.

We have partnered with UserVoice, a third-party service and your use of the portal and your submission is subject to the UserVoice Terms of Service & Privacy Policy, including the license terms. Please do not send any novel or patentable ideas, copyrighted materials, samples or demos for which you do not want to grant a license to Microsoft.

To best enable us to reproduce the issue you are encountering, please include the following when possible:

  • A brief description of the bug you are encountering
  • Exact repro steps
  • Platform
  • Browser
  • Device type
  • Screenshots and/or video
  • Any other helpful information

Thanks for using Microsoft Teams!

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. In large meetings (250 people) people hit "mute all" and consistently silence the speaker, disrupting the meeting.

    In large meetings (250 people) people hit "mute all" and consistently silence the speaker, disrupting the meeting.

    Please figure out a solution to prevent such disruptions in large meetings.

    40 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Calls  ·  Flag idea as inappropriate…  ·  Admin →
  2. Control Bar in Teams blocking screen content while sharing screen

    While in a meeting or sharing screen the control bar floats ontop of content. there is not one single day I have to ask the other party to move their content so I can see it.

    Please make it possible to move + hide + minimize... I have audio controls on my headset ....

    12 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Calls  ·  Flag idea as inappropriate…  ·  Admin →
  3. AD telephoneNumber field must appear in the Call drop-down menu

    In Skype for Business, any and all telephone numbers published in AD (i.e. main / primary "telephoneNumber", "mobile", "homePhone", "otherTelephone" etc.) would appear in a drop-down menu (along with the default "Skype for Business call") any time there was a call button, either from the buddy list or from the contact card.

    In Teams, this is quite broken:

    1 Phone numbers visible in the contact card in Teams are not diallable / hyperlinked.

    2 The Call button from the contact card presents a different user experience to the Call button in the chat screen. In the chat screen, it provides

    7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Calls  ·  Flag idea as inappropriate…  ·  Admin →
  4. Can't answer incoming calls.

    I've missed 2 out of 2 incoming calls now because pressing the answer button did nothing. The phone was unlocked. It hit the button a dozen times, but it just kept ringing.

    Android, Google Pixel 2

    6 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Calls  ·  Flag idea as inappropriate…  ·  Admin →
  5. Unable to answer call on mobile

    Call could not be answered on Galaxy S10 that was locked. The answer buttons had no effect.

    5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Calls  ·  Flag idea as inappropriate…  ·  Admin →
  6. 5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Calls  ·  Flag idea as inappropriate…  ·  Admin →
  7. Guest users are able to receive calls although the private call is not allowed for guest users.

    I've tested following guest experience scenario.
    Teams user in the organization: Allow private calling - ON
    Guest user: Allow private calling - OFF

    In this case, Guest users are not able to make private calls but able to receive calls from users in the organization. It should not be the expected behavior.

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Calls  ·  Flag idea as inappropriate…  ·  Admin →
  8. Answering calls from a calling queue takes several seconds and sometimes answered calls are not connected

    We have one calling queue attached to an auto attendant for our company's main phone number. Our receptionist attempts to pick up calls using the Teams desktop client on Windows 10, but it often takes several seconds before the call is connected. Sometimes when attempting to answer, the caller only hears clicking and the receptionist is still unable to answer.

    Calls put on hold are sometimes unable to be picked back up without 30 seconds passing by.

    This is all with Domestic Calling Plan in the United States. I don't know how much more "vanilla" our environment could be, but…

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Calls  ·  Flag idea as inappropriate…  ·  Admin →
  9. Call Queue Calls Answer Automatically when placing outbound call

    Using Microsoft Teams & CloudPBX with AA and Call Queues.

    If a user that is part of a call queue is actively making an outbound PSTN call (call not connected yet), and a call comes into the call queue, the outbound call is put on hold, and the inbound call is automatically answered, without the user actually clicking the answer button. The outbound caller hears nothing (because they are on hold.) We thought the fix would be to set the toggle on the call queue for "Agents can opt out of taking calls" but that didn't work. I have an…

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Calls  ·  Flag idea as inappropriate…  ·  Admin →
  10. enter and exit Tones for conference calls

    there is no option to allow for adding a tone to the conference calls when people join the call. the directions dont work

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Calls  ·  Flag idea as inappropriate…  ·  Admin →
  11. Meeting wouldn't hang up

    Joined a meeting, i ended the meeting and pressed hang up, shows me the call has ended yet im still in the meeting. Pressed several times "hang up" and yet this function is not working. 21 hours in the meeting and still counting

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Calls  ·  Flag idea as inappropriate…  ·  Admin →
  12. Teams calls not ringing on Iphone

    Calls are not ringing on my iphone. All notifications are enabled and not on dnd. On the desktop app the incoming calls are visible.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Calls  ·  Flag idea as inappropriate…  ·  Admin →
  13. Inbound Calls during Calls/Meetings disrupt the current activity

    Inbound Calls during a Call or Meeting place the current call on hold (even large meetings) creating a disruption. These inbound calls should be pushed to voicemail. Example: Large meeting is taking place, an attendee gets an inbound call, immediately places the entire meeting on hold/disrupts the presentation/starts hold music across all audio.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Calls  ·  Flag idea as inappropriate…  ·  Admin →
  14. Teams Android won't switch to Bluetooth

    When exiting Bluetooth automobile during an active call, I am unable to get the call to switch to reconnected Bluetooth headset. Exacerbating the situation is that call will not play on mobile device's speaker either.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Calls  ·  Flag idea as inappropriate…  ·  Admin →
  15. To answer a call i have to enter my password

    The user should be allowed to answer an incoming call without having to enter their password (on a mobile keyboard) and then having to enter their 2-step auth passcode. The caller rang off and I missed the call. Awful UX.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Calls  ·  Flag idea as inappropriate…  ·  Admin →
  16. Call waiting error and sudden audio enable

    While in a Teams meeting, in parallel I needed to make a call through Jabber (Cisco), I expected the Teams meeting to be on hold, but it did not happen, but that would not be a problem because my microphone for the Teams meeting was disabled, but when I called Jabber my audio at the Teams meeting opened even though the microphone-equivalent icon was disabled, so I disrupted the meeting and people heard the call I made through Jabber.

    OS: Windows 10 Enterprise
    DELL OptiPlex 3050 - CoreI5 - 8gb RAM
    Plantonics PLT Headset

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Calls  ·  Flag idea as inappropriate…  ·  Admin →
  17. Inbound calls from Call Queues go on hold and can't be resumed

    How do you stop the firmware auto updating from Microsoft Teams

    Set-CsIPPhonePolicy -EnableDeviceUpdate $false

    This does not seem to work anymore as I’ve just found all my phones updated to 58.15.0.45

    I AM FURIOUS!

    https://docs.microsoft.com/en-us/microsoftteams/teams-ip-phones

    This article from yourselves confirms my testing, 58.15.0.45 BREAKS THE CALL QUEUES ANSWERING

    When I downgraded all my phones on Friday to the version stated in your article, the issue was resolved. I came in this morning and the problem is back because all my phones have upgraded despite the policy being set.

    Yealink also do not recognise your firmware http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=284

    I have opened multiple…

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Calls  ·  Flag idea as inappropriate…  ·  Admin →
  18. Blocked in Dubai even though MSFT says would not be

    Blocked by ISPs in Dubai even though we were told it was not

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Calls  ·  Flag idea as inappropriate…  ·  Admin →
  19. Switching to phone won't let me in to my own call

    In a meeting, when my audio fails and I try to switch to the phone, I'm admitted as a user, even though I'm the meeting owner. I then can't admit myself because terrible connection.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Calls  ·  Flag idea as inappropriate…  ·  Admin →
  20. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Calls  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4
  • Don't see your idea?

Feedback and Knowledge Base