Delete Private Chat threads
This request is for the ability to completely delete a private chat thread. (Not hide/archive.)
Again, this was pulled out into its own topic because it is still under review and no decision has been made.
To recap what has already been completed from the other topic:
- Delete your own messages anywhere in Teams.
- Team Owners can choose if users can edit/delete in their tenant as well as choose if admins have the power to delete any message posted in public channels.
- The ability to hide your private chat threads (these are not the chat threads in channels, but the private chat threads that appear when you click the Chat icon on the left-side app bar).
- The ability to mute your private chat threads. (these are not the chat threads in channels, but the private chat threads that appear when you click the Chat icon on the left-side app bar).
This topic deserves consideration and separating out hot items is something we have often done. Please don't think of this as an attempt to diminish the ask, we know that many people want this.
Thank you for your understanding and feedback.
Thank you for your votes and comments on this feature. The team is in the process of finalizing designs for deleting private chat threads. I will update as we have more progress to share.
Matt Schultz [BCBSNE] commented
We at least need the ability to delete SfB interop threads. If a Teams user has a chat with an SfB user, then the SfB user upgrades to Teams, the chat that occurred using the SfB interop gateway is stuck in the chat list. It's confusing to the user, and they should have a way to remove the older SfB thread.
Hi Suphatra, is there a reason that a deleted conversation can't be handled like SharePoint Online and put the conversations in a preservation hold library?
Nathan Willis commented
Yes! at least allow us to auto hide chats older than a certain range of time. I hate having all of my old chats still showing.
Fred bench commented
All threads get old. Our threads tend to run into 150+ replies. Deleting them is a huge hassle. Should be able delete whole threads. Even if it requires 5 prompts to do it, it would be better than having to do the 3 prompts per reply. 450 buttons to delete 150 replies in one thread.
Mr Bancroft commented
Please just enable front-end deletion. As a teacher using Teams for Schools, this becomes even more important, yes I need evidence of student-teacher and student-student interaction but I do not need it cluttering up the chat and relying on me to manually hide it.
Eny Sawitri commented
how to delete conversation in chat
You cannot delete chats, it should have an option to delete an entire chat, not only delete a message inside the chat. This is part of the privacy an application should provide to it users.
Will you please implement this. It's ridiculous that you don't.
Microsoft are so behind literally every competitor
Charles Charlton commented
Suphatra. Hiding is not deleting, so the "try this" only works for that use case. Only providing a "Hide" option violates a user's ability to delete a chat/data and could potentially violate GDPR. Also, it is confusing you provide a hide option when you can pin/un-pin conversations. I would presume you should ditch hide, replace it with delete, and keep pinned/unpinned and assume anyone who previously needed "Hide" can just leave conversations un-pinned.
John H. commented
I'm a relative newbie to MS Teams. One of my biggest needs is the ability to delete or hide individual chat messages. I have the ability to delete my own messages but not those of others. I'm asking because I want the ability to only see relevant information. I'd like your response to question: Does anyone out there have the ability to delete or hide another user's message? I'm wondering if the possibility exists, but my IT group has that capability turned off.
Totally spoils the aesthetic of the conversation thread as well as taking up space that isn't needed.
Arun Kumar commented
We are waiting for the option to delete one to one private chat conversation, i hope Microsoft team are working on it.
Rob Nicholson commented
And it took several hours to twig what they were trying to achieve. There is possibly too much documentation on this and I just wanted somebody to tell me succinctly what it was all about. You're right though, it's too complicated. All my client really want is SharePoint document libraries and a mailbox... you know, like that old site mailbox that worked just like email and not the cut-down conversation view in Office 365 groups
Rob Nicholson commented
I raised a ticket to look at Teams because over the concern of SFB EOL which my main Office 365 client has just about got their head around. I've worked in computers for more years than I want to recall but I just didn't get Teams. Okay, I get the idea of persistent chat and trying to bring everything into one place, but email is still critical for my clients - it's their primary tool for communication with pharma clients. These clients are NOT going to adopt instant messaging or persistent chat anytime soon so the only chance that teams will be adopted is by brining email into the Teams interface. So no, they didn't focus group it with the right people and just saw Slack and went "we need that". I'm not going to even mention it to my client for now :-(
Honestly that excuse is kinda nonsensical. Nobody would ask for a feature to permanently delete a chat from the backend. The issue is your application becomes unstable whenever a chat history gets too long. There are moments where the app is literally unusable because it is trying to load too many messages. I see you have attempted to do an easy fix for this by only loading a select amount of history, but this has been hit or miss.
Julian Knight commented
The excuses given about eDiscovery and unspecified "legal" reasons are specious in the extreme.
eDiscovery would be covered by the use of the standard "trash" facilities - putting the data into a hidden bin for a set amount of time. It would also be covered by the fact that you would only be deleting YOUR COPY of a conversation, it would be up to the other person to also delete their copy if you wanted it totally gone. This is absolutely standard.
Legal hold would cover all remaining legal requirements I would think.
What is more ridiculous is that you CAN delete INDIVIDUAL items in your own side of a conversation, but you cannot delete your copy of someone else's side of the conversation, nor can you delete a range of items.
What also isn't mentioned is data retention. Forcing data to be retained when it is no longer required or is no longer accurate is also against the law in many regions.
Hiding a Chat is not the same as deleting it - there are tons of useless chats my users have to scroll through to get to what they want to see. I agree that not providing a Delete due to eDiscovery is a cop-out. Users would prefer to see a clean desktop.
Using desktop app - Without the ability to delete, we are forced to wade through numerous "test" chats. It shows the early ones on top so have to scroll. Can't delete & muting, mutes the whole contact. Very confusing & messy...will stick to S4B for now thanks :(
More specifically if someone accidentally posts a new conversation in a teams channel and then deletes it and posts a reply to an existing conversation instead the original thread still shows as a deleted thread, this dosent look clean it'd be nice if it's just removed entirely, and there is another tab where deleted threads can be recovered or something, if thats the reason a marker is left in the conversation tab.
Is there any chance that this will be reviewed again. I find the eDiscovery comment to be a cop out. Why do we have the ability to delete emails or whole threads in a Team? There is a real need to drop the tread from a users view. Retention can do whatever retention wants to do on the back end per organization.
Please don't write this off as fixed.