Delete Private Chat threads
This request is for the ability to completely delete a private chat thread. (Not hide/archive.)
Again, this was pulled out into its own topic because it is still under review and no decision has been made.
To recap what has already been completed from the other topic:
1. Delete your own messages anywhere in Teams.
2. Team Owners can choose if users can edit/delete in their tenant as well as choose if admins have the power to delete any message posted in public channels.
3. The ability to hide your private chat threads (these are not the chat threads in channels, but the private chat threads that appear when you click the Chat icon on the left-side app bar).
4. The ability to mute your private chat threads. (these are not the chat threads in channels, but the private chat threads that appear when you click the Chat icon on the left-side app bar).
This topic deserves consideration and separating out hot items is something we have often done. Please don't think of this as an attempt to diminish the ask, we know that many people want this.
Thank you for your understanding and feedback.
Hey everyone! We have this already. Just click the ellipses next to the thread name and select “Hide”.
Note that we cannot provide a “hard delete” due to eDiscovery and other legal reasons.
Donovan Faustino commented
Several in our environment would like this. Doesnt have to be deleted from eDiscovery, just cleared for the user to start a new chat thread.
Dan Smith commented
We MUST have the capability to configure the service to automatically delete all chat history for the current session as soon as it has ended. Once the user exits the chat, nothing should remain (even on the back-end).
So here is a real scenario - a group chat is happening with sensitive information being discussed. Someone invites another party to participate but fat fingers the name and invites someone else. They immediately remove said person BUT now that person has 1) notification that they have been added and remove AND 2) they have all the chat history (as that was the selection made upon adding the person).
Privacy supersedes all concerns on potential legal access. What needs to happen here is the ability to remove the viewing of the chat history from someone that was never supposed to be part of the conversation in the first place.
How is security flaw to be corrected?
MS you can do better. The private chat is too cluttering...
Well, it seems like this has still not been addressed. We are told not to use S4B or Slack and need to move to teams. I for one will no doubt just pick up the phone.
Wayne Mattox commented
You pushed this onto our computers and disabled our email access if we didn't "join". Now it isn't secure. Thanks a lot MS
I totaly agree. with all the suggestions.
For migrating to teams from Skype there should be the option to clean the current private thread.
My users wont be using teams when the know all they type will be visible in the thread forever.
In comparison to e-mail:
When i delete an e-mail it stille is retraceable with e-discovery. So edisovery can not be a reason to not be able to delete the current chat thread.
The same thing could be implemented with the chatfunction of teams
When deletion is not possible then at least there should be something like skype has: a clean chat window and something like a "history button" to manualy search older threads
I also agree in more transparancy on where the threads are beeing stored.
Jrm LF commented
Feature needed in order to remplace Skype to Teams in our company.
Dan Smith commented
Microsoft, this needs prompt attention.
1.) We need absolute clarity about how, when and where private chat histories are stored:
Attached is a screenshot of MFCMAPI exploring the hidden mailbox folder for "Conversation History\Team Chat". As you can see, there is ZERO chat history stored in this location. Yet when Teams is launched for the user, chat history is available. This goes against all of Microsoft's current documentation.
2.) We need control over whether chat history is enabled (at all). Meaning that if an organization desires to use private chats, but does not wish to archive any data, they should be able to do so. The use of a deletion policy is not a viable workaround. The data must not be captured AT ALL if desired.
3.) End users should also be given the ability to delete certain private chat messages (if the organization allows it).
The idea that chats can't be deleted due to eDiscovery is nonsense. We need to have non-persistent private chat the same way we have in S4B. I understand the purpose of not having this for Teams channels, but there should be an option to not save private chat.
Sean Edwards commented
Not being able to delete conversations in the private chat makes it much less useful for the kinds of conversations that chat is for. One needs to be able to remove inane stuff like when is lunch etc... that are only relevant for a limited amount of time. If you can't remove these conversations it won't take long to get buried in irrelevant information and abandon the tool. This definitely needs to be available.
Tim Tisdale commented
Is there a feature to delete the entire conversation in Chat with a contact that shows up in the recents category? This is important for folks that use chat for support with end users.
Frank Jensen commented
We need this!!! The faster - the better.
I just read about eDiscovery... We don't want that users can find private messages... this ist stupid...
But if i click hide, and then i start a new conversation with this person, the whole history becomes visible again... This is ****! We have 15000 people in our company, we don't want to keep every conversation in a history... Allow people to delete private messages... No one wants to use "Teams" because of this. And they plan to replace skype with Teams in our company... But without the ability to delete chats, most of the users will go back to Whatsapp and Co..
Agreed, it is absolute junk that you cannot "hard delete". Every other chat program offers this and its just unreasonable that MS won't. Another great reason to not use MS, in my opinion. I have several former employees that I can "hide" conversations with, but I can't delete this useless information months and years later? Also, if there were legal reasons that you couldn't hard delete, you also shouldn't be able to edit your messages either, by that logic.Complete junk.
I do not believe that you "cannot provide a "hard delete" due to eDiscovery and other legal reasons." If this were the case, then we would not be able to hard delete emails, documents or contacts either. Or am i just being naive that I can delete those things? Please give users the right to control our private chats. Or reinstate a separate IM function that allows it.
Ely Garza Jr commented
@Suphatra, what happens when two people leave a private chat? Will the information come back if we start another private chat? Or does it eventually delete under defined SharePoint retention policy?
While hiding is ok - there needs to be a way to hide multiple all at the same time - you should be able to select a bunch and then hide. You shouldn't have to do it on each and every one
GDPR requires that we do not hold personal information for longer than necessary, firstname, surname for example is personal data. If data deletion cannot be managed then microsoft teams cannot be used in any region where GDPR compliance is required.