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  1. Video isn't working We couldn't use your webcam for video.

    When using the video call feature for meetings, I get the error: "Video isn't working
    We couldn't use your webcam for video." However, my webcam works for other programs. Would like this to be resolved, as I use video conferencing for work often.

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    59 comments  ·  Devices (Headphones, Cameras)  ·  Flag idea as inappropriate…  ·  Admin →

    The engineering team continues to actively investigate reports of camera issues.

    Some things to try/be aware of:
    1) Resolved: Windows Insider build 19592 had a regression that caused cameras not to work in Teams. As others on this thread have stated, this has been resolved in 19603 – thanks for confirming!

    2) Issues on Windows 10: When your camera isn’t working in Windows 10, it might be that the drivers are missing after a recent update. It’s also possible that your anti-virus program is blocking the camera or your privacy settings don’t allow camera access for some apps. This help page has a virtual agent to help resolve those issues: https://support.microsoft.com/help/13753/windows-10-camera-does-not-work

    3) Issues on Mac: Many times the issue is that Teams doesn’t have access to the camera. Please see this apple support article to resolve.
    https://support.apple.com/guide/mac-help/control-access-to-your-camera-on-mac-mchlf6d108da/mac

    4) If you are still encountering problems, and are willing to give…

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