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  1. Add visual indicator for microphone input

    I'd like a visual indication of my microphone input so I can tell if it is working properly while in a call or in a metting

    3 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  2. Merge Calls / Send invite from meeting to join a meeting.

    Can you make a simple function that allows you to merge phone calls in teams? Regularly I will be on call with a team mate & another one calls in. I have to hang up and call both back. Should be able to simply merge as many calls as needed. Should also be able to forward a "JOIN" invite while in a meeting.

    3 votes

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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  3. Make Teams PSTN Calling Plans available in Asia

    Please develop PSTN Calling Plan functionality for Asian markets such as Singapore and Hong Kong. These are major financial hubs where many US and European companies have offices, and many of them would no doubt like to utilize Teams calling there. I know that is true for our company. Thank you!

    3 votes

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  4. اتمنى ان تضعو بالاعدادات الغاء الكاميراة !

    اتمنى ان تضعو بالاعدادات الغاء الكاميراة !

    3 votes

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    2 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  5. Hide call queues

    It would be great to hide some call queues from users so that they cannot be directly called. Currently if someone is transferred to a call queue it will appear in their chat history and will be able to call the call queue. for this case we don't want people to see the queue so they can skip the queue process.

    3 votes

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  6. Microsoft Phone Report for Basic Phone Usage Stats

    My company needs a simple report for the amount of calls made/received by users per day/week/month. It would also be great to see active calls. Also, who answered calls sent to Auto Attendants.

    I have tried using the report(s)from here: https://docs.microsoft.com/en-us/microsoftteams/cqd-teams-utilization-report however, the model is simply too much. It is amazing for something like a help desk or technical resource to trouble shoot issues with availability.

    What is needed is a far more simple view/report that would be useful for call center managers who care about who made the most calls and answered the phone the most in a day.

    3 votes

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  7. External contacts not showing name or picture in Favorites tab

    With the Teams app for deskphone version 1449/1.0.94.2020031901 it is now possible to add contacts/favorites. The corporate contacts look ok, displaying the contact picture and the contact name. However any external contact will only show the phone number, no picture or name associated which makes this feature irrelevant. See the attached screenshot.
    Can this be amended?

    Ps. This happens on Poly CCX 500 with the latest firmware, not sure if this occurs also on other brands/models.

    3 votes

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  8. MS Teams Sub screens do not rotate

    Not all screems or sub screens rotate when Ms Teams is rotated on a Phone from portrait to landscape. For example the chats or participants screen does not rotate...it is only the main screen that rotates.

    3 votes

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  9. 3 votes

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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  10. Make icons and status more visible/larger on Teams IP phones

    With the latest update we now have Favorites and some new sections on the home screen. However the UI icons (Calls, Calendar, Voicemail, Search, Park) and user status for people are very small. While the favorite button itself is larger, the photo is small and the status is a small colored dot. Plus the menu options on the bottom of the display (Calls, Calendar, Voicemail) are small and the text is hard for some people to read.

    I would like to suggest improving the visibility of the buttons and status icons. Everything should be a little larger and the status…

    3 votes

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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  11. Need Option to call External Numbers on Team that will be a great option

    Teams can only call internal people but If it has External calling option like dial pad that will be on added advantage.

    3 votes

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  12. if phone picks up show picked up by the other team member not as missed

    when a call comes through to a business and another team member picks it up, the people who do not pick the phone up, have the call shown as a missed call when it should realistically say picked up by team member and their name

    3 votes

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  13. Importing contact information into teams from O365

    How do I add the contact information into teams from O365 so that instead of displaying the number of the person calling it displays the name as well as the number?

    How do I do this on a company-wide scale?

    3 votes

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  14. call queues - Prompt to accept queue call.

    As an Admin you should be able to disable the confirm accept call prompt for queue calls. Let me provide an example so that the request is clear:
    Customer calls call queue
    Call queue rings user
    User answers the phone
    Teams then ask the user to press one to accept the call.

    That is the prompt that as a Teams Admin (Voice Admin), however, the rights get setup, you should be able to disable.

    3 votes

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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  15. Automatically assign teams device policy

    Automatically assign teams device policy to new teams devices.

    3 votes

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  16. 3 votes

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  17. Show additional Informations at incoming Phone Calls in Toast Window

    I'd like to see additional infos in the incoming call popup, like the Outlook contact info (like Company or personal notes i made for the contact).

    In Skype there was a thing like SuperToast or others, that could do it i think.

    Please let us configure the amount of info to show. Ad the time it will be visible too.
    That would be great.

    3 votes

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  18. Export a history log of Teams phone calls

    I use Teams to make external audio calls. I would like an option to be able to export a log of the outgoing calls I made, or incoming calls received/missed. I'm currently in dispute with a supplier about how many times I've called it recently and how long I've been on hold.

    I can drag the cursor over the screen and copy/paste or take a screenshot, but a csv export log of call, number, date, time, duration, etc. would be perfect.

    2 votes

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  19. Ability to lock device (without having to wait for it to timeout). Also, an indication to show "Call forwarding" is currently turned ON.

    Both features are crucial. They used to both be available on the Skype firmware.
    Users should not have to wait for the device to timeout to lock itself. They should be able to tap to 'lock' i.e. when moving away from their desk.
    There should be a symbol/ icon to indicate that the call forwarding feature has currently been turned ON. This is crucial in Service scenarios where a number of people (i.e. working different shifts) use the same phone, so they are aware it is currently ON and can then turn it OFF.

    2 votes

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  20. 2 votes

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