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  1. Admin portal firmware rollback / downgrade

    The Poly CCX received an update that causes handset and speaker phone to have issues and right now the only way to revert is touching every phone with a usb to downgrade to previous version of the software. The Teams admin portal should be able to give a choice of software so the software can be pushed out exactly like an upgrade.

    4 votes

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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  2. Automatic dialing on handset pickup (PLAR)

    Phones have had a lot of changes over the years, but there are still some places that require some old school type services. One of those services: Private Line Automatic Ring-down.

    This is so when you have an event venue where you can pickup a phone for customer service, taxi cabs, etc...

    This is what I am looking for.

    4 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  3. Contacts listed on sidecar / expansion modules should be in alphabetical order

    Currently, sidecars or expansion modules list your speed dial/favorite contacts in a seemingly random order. It is not alphabetical, but should be.

    I believe they are being stacked up in the order that you actually add them to your speed dial list, which is very bizarre.... So, I'm faced with having to re-create my entire speed dial group and add everyone in alphabetical order if I want my EXP50 sidecar to list them in alphabetical order....

    4 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  4. Make silent an option for ring tones and allow call screening.

    Allow users to silence the ring and enable screening so users can verify that callers with unknown numbers can be screened to determine if they are spam or calls that are important.

    4 votes

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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  5. Detachable Teams Dialpad

    I cannot see or use the Teams dialpad unless Teams is maximized. Therefore, I cannot reference secondary IVR digits to be dialed without writing them down because until I've minimized Teams, referenced the digits, and maximized it again, the call has timed out. The capability to detach the dialpad from Teams would correct this issue.

    4 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  6. Answering calls presented from another users Call Group via IP Phone

    When answering calls presented from another user's Call Group via IP Phone, the software require you to press a button on the touchscreen to accept the call. It would be good to be able to answer the call via picking up the handset.

    4 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  7. 4 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow Third party IPPBX to integrate with Microsoft Teams

    Please add new future allowing Microsoft Teams Users to Integrate their existing third party IPPBX such as 3CX IP-PBX System.

    When someone call to company office fixed line number or DID number ring to Microsoft Teams application.

    4 votes

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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  9. Calling from Teams to Phones

    Could you please integrate a dial-out to phones funtion. I like Teams a lot but I miss the ability to call someone directly on their phone, which Skype for Business had.

    I work with partners in 68 countries. Some of them don’t have good internet connectivity. So being able to dial them from an teams is important. Also, it would be great if you can make that function work even for conference calling.

    4 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  10. Instant Contact sync within teams

    Contacts should show in Teams the instance you create them in outlook, or at list have a button to force the update

    4 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  11. Set default volume for incoming calls

    Our company has recently switched to teams cloud calling.
    When picking up phone calls from within teams the initial call volume that I have currently set within the system may be too low. When those that call me introduce themselves I often miss out their names at the start of their call, which prompts me to quickly adjust the volume on my headset.
    If the volume could be adjusted by default for all incoming calls so that it adjusts itself automatically that would prevent me from needing to adjust the call volume manually within the call and also prevent me…

    4 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  12. Better integration of IP Phone with Desktop and Mobile Experience

    1) Ability to Transfer from IP Phone to Soft phone and back. (I think now you have to park the call and then pick it up)
    2) Ability to dial call from Outlook, but from the IP phone rather than only the soft client. in other words, if I am on my computer and select a contact in Outlook to call, it calls using the Team app on my desktop rather than the ability to use my IP phone. Shoretel has had this functionality for at least 13 years.

    4 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  13. Partner with someone other than Telstra

    Won't be using Office 365 Calling until there's a choice of providers.

    4 votes

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  14. 4 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  15. Teams incorrectly handle VoIP calls - headset/handsfree streams

    normally VoIP call is recognized by the app (such as SfB) and stream audio to defined headset/hands-free device connected. Teams can't do that with several different consequences - starting from lack of proper support for headsets and impossibility to stream audio on different devices - e.g. regular audio to speakers and VoIP to hands-free set.

    4 votes

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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add Call Queues and Auto Attendants to directory listings

    When pulling up the directory, call queues are not part of the directory listing. It would be very helpful to be able to add these easily.

    3 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  17. Teams Phone - Add "autodial" capability

    On the Polycom Teams phones, there's a legacy configuration setting to allow autodial on handset pickup -- this is particularly useful for phones at loading docks, reception gateways, etc...

    Newer Teams Phones do not seem to have the "common area phone" configuration capability, but when this comes in, a flag for "autodial" and a destination configurable in the profile would be great!

    3 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  18. Support for SIP phones

    Please deploy support for SIP phones, we can't buy new hardware every time we switch service

    3 votes

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  19. Add visual indicator for microphone input

    I'd like a visual indication of my microphone input so I can tell if it is working properly while in a call or in a metting

    3 votes

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  20. Merge Calls / Send invite from meeting to join a meeting.

    Can you make a simple function that allows you to merge phone calls in teams? Regularly I will be on call with a team mate & another one calls in. I have to hang up and call both back. Should be able to simply merge as many calls as needed. Should also be able to forward a "JOIN" invite while in a meeting.

    3 votes

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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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