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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

Here’s how to get your voice heard:
1 — VOTE for existing ideas (this will also subscribe you to the idea’s status updates)
2 — SUBMIT new ideas (Please include only one suggestion per post. Duplicates are merged together.)
3 — RATE the product by clicking the little orange star on this page. This helps us understand our overall standing with users. It will collect your rating every six weeks.
4 — COMMENT in ideas’ threads, which we check regularly

For official product and feature updates we recommend three things:

Stay tuned here: We update our work items monthly
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Review the Roadmap: Our upcoming features can be seen within the Microsoft 365 roadmap site at https://aka.ms/M365Roadmap

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  • My feedback
  1. Make icons and status more visible/larger on Teams IP phones

    With the latest update we now have Favorites and some new sections on the home screen. However the UI icons (Calls, Calendar, Voicemail, Search, Park) and user status for people are very small. While the favorite button itself is larger, the photo is small and the status is a small colored dot. Plus the menu options on the bottom of the display (Calls, Calendar, Voicemail) are small and the text is hard for some people to read.

    I would like to suggest improving the visibility of the buttons and status icons. Everything should be a little larger and the status…

    3 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  2. Team Needs better user call and queue call reporting NOW!

    We have been using Skype Voice and now Teams as our voice solution for couple of years now.

    It is still shocking to me the lack reporting available to organization about incoming calls to individual, and call queues. These are essential tools used frequently by organizations to analyze call volume and make decisions accordingly.

    As an administrator or manager, I would like to be able to reports to see the number of call made to a certain user or users in my department. The call duration, whether it was answered or not and some other relevant information.

    Equally important, I…

    3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow ordering of agents for serial routed call queue via Office365 group

    Allow ordering of agents in serial call queue when the call queue is sent to an O365 group or distribution list. The current setup the only way to order agents is to add them individually rather than via a group or distlist.

    3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  4. Ringtones as in Skype for Business.

    Ringtones as in Skype for Business.

    3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow Third party IPPBX to integrate with Microsoft Teams

    Please add new future allowing Microsoft Teams Users to Integrate their existing third party IPPBX such as 3CX IP-PBX System.

    When someone call to company office fixed line number or DID number ring to Microsoft Teams application.

    3 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  6. Calling from Teams to Phones

    Could you please integrate a dial-out to phones funtion. I like Teams a lot but I miss the ability to call someone directly on their phone, which Skype for Business had.

    I work with partners in 68 countries. Some of them don’t have good internet connectivity. So being able to dial them from an teams is important. Also, it would be great if you can make that function work even for conference calling.

    3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  7. 4-digit auto dial in Teams IP Phones

    Currently the Teams IP Phones do not auto dial when you enter 4-digits of a contact number. This feature was available in Skype IP Phones.

    3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  8. Remote login for teams phones based on android

    For those desk phones based on android, we need the ability to login them into office 365 remotely.
    It is also required that among setting to disable log-out so that credentials are locked and maintained.

    3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  9. Better integration of IP Phone with Desktop and Mobile Experience

    1) Ability to Transfer from IP Phone to Soft phone and back. (I think now you have to park the call and then pick it up)
    2) Ability to dial call from Outlook, but from the IP phone rather than only the soft client. in other words, if I am on my computer and select a contact in Outlook to call, it calls using the Team app on my desktop rather than the ability to use my IP phone. Shoretel has had this functionality for at least 13 years.

    3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  10. Support for external ringers and paging

    Support for paging and loud ringers is needed. Currently both these features can be used using the partner devices in 3pip like Poly using 3rd party external hardware.

    There should be native support for these features as it has a direct impact for front line workers who work in larger environments and are not at a desk.

    3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  11. Importing contact information into teams from O365

    How do I add the contact information into teams from O365 so that instead of displaying the number of the person calling it displays the name as well as the number?

    How do I do this on a company-wide scale?

    3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  12. Make dialpad more accessible on Conf phones (Trio 8800, Yealink c960, etc).

    Currently you must click on the small phone icon, only from the calls screen, then the tiny dialpad button to access the dial-pad. This can be challenging for a user to make a call who has not used the device before.

    3 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  13. call queues - Prompt to accept queue call.

    As an Admin you should be able to disable the confirm accept call prompt for queue calls. Let me provide an example so that the request is clear:
    Customer calls call queue
    Call queue rings user
    User answers the phone
    Teams then ask the user to press one to accept the call.

    That is the prompt that as a Teams Admin (Voice Admin), however, the rights get setup, you should be able to disable.

    3 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  14. Automatically assign teams device policy

    Automatically assign teams device policy to new teams devices.

    3 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  15. 3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  16. Microsoft Phone Report for Basic Phone Usage Stats

    My company needs a simple report for the amount of calls made/received by users per day/week/month. It would also be great to see active calls. Also, who answered calls sent to Auto Attendants.

    I have tried using the report(s)from here: https://docs.microsoft.com/en-us/microsoftteams/cqd-teams-utilization-report however, the model is simply too much. It is amazing for something like a help desk or technical resource to trouble shoot issues with availability.

    What is needed is a far more simple view/report that would be useful for call center managers who care about who made the most calls and answered the phone the most in a day.

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  17. MS Teams Sub screens do not rotate

    Not all screems or sub screens rotate when Ms Teams is rotated on a Phone from portrait to landscape. For example the chats or participants screen does not rotate...it is only the main screen that rotates.

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  18. need a function to clear history - Voice call, video call

    As a normal call/Chat, we need capability to clear history as demand. This feature is available in all application such as Sky Bus, Viber. WhatsApp... but lack in Team

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  19. 2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  20. I want you to be able to assign the user to be called when the call comes from a specific number.

    I want you to be able to assign the user to be called when the call comes from a specific number.

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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