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  1. Ability to downgrade the firmware version on IP Phones.

    We would like to have the ability to downgrade the firmware version on IP Phones. If a newer version coming with a bug, we can immediately to downgrade the version to the old one to avoid outage until the latest version without bug is released.

    10 votes

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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow ordering of agents for serial routed call queue via Office365 group

    Allow ordering of agents in serial call queue when the call queue is sent to an O365 group or distribution list. The current setup the only way to order agents is to add them individually rather than via a group or distlist.

    10 votes

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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  3. Accepting calls to call queue in MS Teams

    • When someone calls the call queue and clicks on the headphone to "accept" the call in MS Teams everything works fine.
    • If someone calls the call queue and DO NOT click the headphone in MS Teams, but outside (as in the attached picture), 
    then the call seems to be accepted, HOWEVER
    o The call was not put through
    o It does not even ring with the other participants.
    o The caller is still waiting for someone to answer the call
    o But this is only with call queue calls like this: if someone calls me directly and I…

    10 votes

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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  4. Support real phones

    I like phones. Real ones, not headsets or little speakers. Please support them, they are far from obsolete.

    10 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  5. Assign Users Directly to Teams Phones

    Admins need the option to assign users directly to Teams Phones without having the end user sign in or the admins remotely sign in to the device. It should just be a simple step when assigning the number to also assign a device that has been pre-populated into Teams admin center. Once the user is assigned it should log them into the device and NEVER log them out using this method, until the phone is re-assigned.

    End users signing themselves in or admins signing in on their behalf grows tedious and does not work for all orgs. The result is…

    9 votes

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    2 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  6. Launch App/Url on inbound call, passing telephone number.

    We would like to launch an app,url or flow based on an inbound number. To achieve passing a telephone number for the purpose of presenting a popup with the inbound caller details.

    Example
    Execute command on inbound call
    http://www.mysite.com/myintergration.htm?number=%P
    Launches a browser, opens a webpage and passes it the caller number
    *c:\myapp\myapp.exe %P - this launches an application on your computer and passes it the caller's phone number.

    Variables
    %P - formatted phone number
    %F - First Name
    %L - Last Name
    %N - Full Name
    %C - Full canonical format
    %E - E164 phone number

    This is how Ringcentral…

    9 votes

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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  7. Teams IP Phones - Query, distinction and PowerShell Commands needed

    Teams IP Phones do not have distinct PowerShell commands to manage them. They have to be "cobbled together" through other means.

    The management in the Admin Center is present

    I have outlined here what would be needed: https://github.com/MicrosoftDocs/office-docs-powershell/issues/7017

    In Summary:
    Get-TeamsIPPhone (querying all three below)
    Get-TeamsCommonAreaPhone
    Get-TeamsConferencePhone
    Get-TeamsMeetingRoom
    This would be analog to what we have in the Admin Center right now.

    Thanks,
    David

    7 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  8. Poly PDMS

    With Skype for business we have used Poly's PDMS server to manage the IP phone devices. This also includes the ability to do a screen capture to see what is on the actual poly device's screen. Also they had the ability to do call control so that we could make the phone place a test call. These are both great assets in troubleshooting. When it comes to native Teams phones, can we either get these features native in the panel or just add a setting in phone config to push out the address for the PDMS server once it logs…

    7 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  9. Favorite contacts list when transferring call

    When transferring a call, you should first be presented with a user managed list of favorites like what is on the home screen (MP56). The process of typing in a name for every transfer is unnecessarily time consuming.

    7 votes

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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  10. See favorites/speed dials during Teams Transfer Phones

    Need to be able to see Teams Favorites and Speed dials during transfer. Users will want the ability to press the button of the desired favorite while customer is being transferred. The delay between having to type out the whole name takes too long.

    7 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  11. Record Voicemail Greeting on Crestron Device

    Please add the option to record your voicemail greeting on physical phones such as the Crestron Flex UC-P100-T. For users that don't have PC audio, there isn't a good way (other than mobile app which some users don't want to have) to update their greeting.

    7 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  12. Additional emergency numbers while Teams phone is locked along with 911

    Yealink phones to be able to dial additional emergency numbers while Teams enabled phone is locked along with 911

    7 votes

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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  13. CNAM should be logged in PSTN Usage Details Report

    When viewing the PSTN Usage Details report (Legacy Skype Admin), the CNAM is not included in the log. For organizations that rely on these reports to correlate calls with other systems, it makes reconciliation very difficult when you can't see the name of the person associated with the Caller ID. I don't know why it's not available in the log, since it seems to be present on the device's/app's call history.

    7 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  14. add or call contacts without phone number (but with email)

    Please let us add a Contact without Phone Number. I can't add a Contact who has no Phone Number (only Email).

    Even if he has a Calling Plan (and a number), and i want to call the Email Address, not the Phone Number, its not possible.
    If this contact calls me once, i can call back without problems.
    But can't still add him as Contact.
    As long as the contact didn't call me first, i can't even call him through the chat or elsewhere.
    If i paste the Email instead of the Phone Number while creating a Contact, Teams adds…

    7 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  15. Provide an audible signal when a call comes in.

    Provide an audible phone ring when a call comes in. This is basic stuff. Fix it.

    7 votes

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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  16. Unhighlight read msgs.

    When I click on a msg under the Activity tab and read the msg., then Teams should unhighlight the Group where the msg resides. It makes it look like there’s another msg for me to read.

    7 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  17. IPhone cannot log in and present a login error

    IPhone cannot log in and present a login error

    7 votes

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    3 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  18. Forward Teams phone to voicemail, but not Teams audio calls

    Currently, if you forward your Teams Phone (external VOIP calls) to voicemail, all of your internal Teams Audio calls (employee to employee with no telephone number) are also forwarded to voicemail. I would suggest handling them separately. Forward to voicemail for telephone VOIP calls, but use the presence / do not disturb to avoid internal audio calls. I get many cold calls from vendors each day and want to forward my telephone, but not my Teams audio from internal colleagues.

    6 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add option to ensure voice call notifications always appear at the front

    We are just switching to use Teams Phones however because our users work in full screen RDS or Citrix, with teams running locally, when a voice call comes in for them they do not see the notification and have no way of answering. The notification is appearing behind the RDS/Citrix full screen window which they cannot minimize. The voice call needs to put a notification in front of all other windows to allow the functionality to be used correctly.

    6 votes

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    2 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  20. ليش ما اقدر اغير صورة إلى حطيت في تميز

    ليش ما اقدر اغير صورة إلى حطيت في تميز

    6 votes

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    3 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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