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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

Here’s how to get your voice heard:
1 — VOTE for existing ideas (this will also subscribe you to the idea’s status updates)
2 — SUBMIT new ideas (Please include only one suggestion per post. Duplicates are merged together.)
3 — RATE the product by clicking the little orange star on this page. This helps us understand our overall standing with users. It will collect your rating every six weeks.
4 — COMMENT in ideas’ threads, which we check regularly

For official product and feature updates we recommend three things:

Stay tuned here: We update our work items monthly
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  1. Team Needs better user call and queue call reporting NOW!

    We have been using Skype Voice and now Teams as our voice solution for couple of years now.

    It is still shocking to me the lack reporting available to organization about incoming calls to individual, and call queues. These are essential tools used frequently by organizations to analyze call volume and make decisions accordingly.

    As an administrator or manager, I would like to be able to reports to see the number of call made to a certain user or users in my department. The call duration, whether it was answered or not and some other relevant information.

    Equally important, I…

    6 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add the consult transfer options to 3PIP phones

    Can the consult transfer feature be made available for the IP-Hardphones. A lot of smaller companies use the hardphones to start using teams to replace there PBX and are missing this feature

    6 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  3. Provide an audible signal when a call comes in.

    Provide an audible phone ring when a call comes in. This is basic stuff. Fix it.

    6 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  4. Launch App/Url on inbound call, passing telephone number.

    We would like to launch an app,url or flow based on an inbound number. To achieve passing a telephone number for the purpose of presenting a popup with the inbound caller details.

    Example
    Execute command on inbound call
    http://www.mysite.com/myintergration.htm?number=%P
    Launches a browser, opens a webpage and passes it the caller number
    *c:\myapp\myapp.exe %P - this launches an application on your computer and passes it the caller's phone number.

    Variables
    %P - formatted phone number
    %F - First Name
    %L - Last Name
    %N - Full Name
    %C - Full canonical format
    %E - E164 phone number

    This is how Ringcentral…

    6 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  5. Larger join meeting button on phone

    The current join meeting button on Yealink and AudioCodes handsets is a little too small to be easily pressed within the Teams app. Increasing the size of this button would make it easier to press and join meetings.

    It would also be great if you could tap anywhere on the meeting name/title to join the meeting, rather than having to hit the join button.

    6 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  6. Split Communication Credits between different departments

    The PCR is to allow multiple communication credits to be provisioned and paid for separately under the same Office 365 phone system tenant. The business case for this is that decentralized organizations like universities or global companies with separate decision making and cost centers in each location need to have the long-distance and toll free numbers associated with each department / site paid for separately by those departments or locations. Central IT, for instance, doesn't want to pay for the LD charges of the math, science, and art department, for instance. They also don't want to have to parse through…

    6 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  7. Enable Polycom desk phone to join a channel meeting, not just a generic teams meeting

    With the VVX phones, you can click to join a meeting in Teams, UNLESS this meeting is a channel specific meeting. Please fix this bug/issue. Thanks!

    6 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  8. How do I setup call fowarding to other Phone #'s?

    How do I setup call forwarding to other Phone #'s?

    6 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  9. Duplicate feature for Auto Attendants/ call queue/ resource account

    Provide the ability to duplicate the aa/cq/ and resource accounts for quick roll out for phone systems for our retail stores.

    5 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  10. Set default volume for incoming calls

    Our company has recently switched to teams cloud calling.
    When picking up phone calls from within teams the initial call volume that I have currently set within the system may be too low. When those that call me introduce themselves I often miss out their names at the start of their call, which prompts me to quickly adjust the volume on my headset.
    If the volume could be adjusted by default for all incoming calls so that it adjusts itself automatically that would prevent me from needing to adjust the call volume manually within the call and also prevent me…

    5 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  11. When dialing a number please let it be visible. And make it easier to find the dial pad. Thanks

    When dialing a number please let it be visible (seems obvious to help dial the right number and to let the user know that the number is being dialed). And make it easier to find the dial pad. Thanks

    5 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  12. Support cameras on teams phones

    It seems silly that there are certified Microsoft Teams phones -- but they're crippled in that they don't support video. I have clients that use VoIP phones with Video all the time, the brand they use -- Yealink -- is one of your certified partners. I can install team on a phone, iPad, android device, windows device and have video .... but not a device developed in concert with Microsoft. Seems a little silly.

    5 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  13. Speed Dial list view

    The ability to have the option for speed dials to shows up as list view instead of tiles on phones

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  14. Answering calls presented from another users Call Group via IP Phone

    When answering calls presented from another user's Call Group via IP Phone, the software require you to press a button on the touchscreen to accept the call. It would be good to be able to answer the call via picking up the handset.

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow Third party IPPBX to integrate with Microsoft Teams

    Please add new future allowing Microsoft Teams Users to Integrate their existing third party IPPBX such as 3CX IP-PBX System.

    When someone call to company office fixed line number or DID number ring to Microsoft Teams application.

    4 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  16. Calling from Teams to Phones

    Could you please integrate a dial-out to phones funtion. I like Teams a lot but I miss the ability to call someone directly on their phone, which Skype for Business had.

    I work with partners in 68 countries. Some of them don’t have good internet connectivity. So being able to dial them from an teams is important. Also, it would be great if you can make that function work even for conference calling.

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  17. Instant Contact sync within teams

    Contacts should show in Teams the instance you create them in outlook, or at list have a button to force the update

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  18. Enable customization of IP Phones

    Allow for the customization of IP phones with ring tones, background images and color schemes to reflect CI requirements

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  19. Support for external ringers and paging

    Support for paging and loud ringers is needed. Currently both these features can be used using the partner devices in 3pip like Poly using 3rd party external hardware.

    There should be native support for these features as it has a direct impact for front line workers who work in larger environments and are not at a desk.

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  20. Assigning a Primary Device

    There doesn't seem to be a way for you to choose a primary device. Currently it seems phone calls will come through to my mobile rather than my desktop Teams even when I am using it and my phone is locked. There should be a way to assign Desktop Teams as the primary for calls rather than mobile.

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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