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  1. OSX client updates - app quits multiple times a day

    It seems whenever the OSX client updates, we get a “An update is ready to install. Microsoft Teams is trying to add a new helper tool.” authentication request, then the app quits. Or sometime the app just quits on it’s own without any notification. When it launches again, the “loading” box then sometimes doesn’t disappear. I really want to roll this out for our teams to start playing with, but having the app quit on us ~10 times a day without notification makes it unusable.

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    18 comments  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
    needs your feedback  ·  Warren responded

    Please email me your logs so I can have the development team investigate.

    You can generate logs by using the shortcut CRTL+ALT+SHIFT+1

    This will generate a txt file in your Downloads folder starting with the name “MSTeams Diagnostics Log……………”.

    Please email the logs to: and use the Subject line of “OSX client – App Quits”

    Thank you!

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