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  1. Basic reports and call lists for queues and AA

    Teams needs an overview, reports, log about the usage of call queues with some basic features like number of calls answered, missed, average waiting time.
    Also a list of answered and missed calls.

    I have some small businesses who use or want to use Teams as their primary phone system and need AA/Call Queues for some very basic form of "customer service line" (although that term might overstate what they need) and they want to see missed calls so they can return the call.

    1,027 votes

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    114 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  2. Display incoming caller Id when callers dial a call queue

    Incoming calls to a call queue should show the caller id of the person calling. It only shows the name of the call queue in Teams.

    396 votes

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    86 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
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