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Audio conferencing not letting attendees into the teams meeting Unless they are authenticated by the Teams app

We have been experiencing a bit of a problem since last week and honestly at this point I am not really sure whether it has to do with some of the new teams policy features in teams or it is actually a tech. problem.

Basically as of last week when a user creates a meeting (with dialins) in the Teams addon in Outlook and he/she tries to join the meeting as the meeting host via phone the other invitees are just stuck in the lobby forever, as if the host never joined.

On the other hand, when the host joins with the Teams Client for Windows he/she can admit the users from lobby to the call (as expected).

The thing is that we have tested the same with skype for business outlook addin and it works as expected: meeting participants join -> stay in lobby until the host joins -> host joins via phone -> everyone is admitted.

i contacted Microsoft Support and they said that the only way to admit users in the lobby was using the teams app. This is crazy in all other phone conferencing systems when the host joins with their pin it admits everyone into the meeting. They said that the only way do get around this was to let anonymous users start the meeting and to automatically admit every one.

Can i request that when using audio conferencing that you do not need the Teams app to allow users in and that simply typing the host pin in should be enough.

We have been experiencing a bit of a problem since last week and honestly at this point I am not really sure whether it has to do with some of the new teams policy features in teams or it is actually a tech. problem.

Basically as of last week when a user creates a meeting (with dialins) in the Teams addon in Outlook and he/she tries to join the meeting as the meeting host via phone the other invitees are just stuck in the lobby forever, as if the host never joined.

On the other hand, when the host joins…

298 votes

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53 comments · Calling · Flag idea as inappropriate… · Delete… · Admin →

working on it · AdminAlex (Teams Engineering, Microsoft Teams) responded

There are two parts to this topic:

1) Bypass the lobby for PSTN: The ability for admins and organizers to be able to specify a meeting option to bypass the PSTN lobby independently of the VoIP lobby —> We are working on it and we’ll update as we get closer to completion

2) Admit from lobby for PSTN: Organizer having ability to admit PSTN attendees from the lobby, when the organizer has joined via PSTN with a PIN. – This is in the backlog, to be worked on after #1.
Transfer to voicemail option

In Skype for Business and most other phone systems, you can select to transfer a caller directly to voicemail (receptionists use this all the time). Teams does not have this option. It is very important for folks to not transfer to a ring-ring-ring experience if they simply need to leave a voicemail.

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41 comments · Calling · Flag idea as inappropriate… · Delete… · Admin →

working on it · AdminAlex (Teams Engineering, Microsoft Teams) responded

The team is at work on this feature. We will update you when we have more details. Thanks!

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Audio conferencing not letting attendees into the teams meeting Unless they are authenticated by the Teams app

Transfer to voicemail option

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