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  1. Enable screen sharing without audio/video call

    Enable an option to start a screen sharing session without starting a an audio.video call. This is a common use case in our organization.

    5,670 votes

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    526 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →

    UPDATE: I have confirmed with the feature team that this is, in fact, functioning as you expect – you can share your entire desktop or a specific window directly from a private chat session, without starting audio or video. The mute microphone button is enabled so you are able to easily add audio by “unmuting”, but we realize this is causing confusion. We are working on further experience improvements.

    Please feel free to respond to teamsml@microsoft.com if you are still seeing issues.

    Thanks,
    Alex

  2. Complete Skype for Business Integration into Teams

    Honestly, this is a tall order due to the fact that Teams was not launched this way in the first place, but my real world experience, and feedback from the field, is that having Skype-for-Business-like functions in Teams (chat/Presence/etc) be separate from Skype for Business itself is not only confusing for many users, but inhibits adoption. Users want to consolidate the number of apps they use, not increase it. I personally find this to be true.

    Teams is an incredible tool with so much potential, but living and breathing in Skype for Business, like so many of us do, Teams…

    4,493 votes

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    127 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Warren responded

    This topic will be closed out as completed since the vast majority of the S4B convergence has already released to the public.

    If you have any specific requests, please open a new topic or vote for an existing topic that more specifically targets your wish.

    The team is aware of the issue of using Teams will force you from using S4B.
    I’ve opened a topic specifically for that based on the feedback below – vote for support of this request at https://microsoftteams.uservoice.com/forums/555103/suggestions/35124451

    As for notification issues and being able to view multiple conversations, there are topics for allowing different types of notifications – http://microsoftteams.uservoice.com/forums/555103/suggestions/16925461 and a topic for multi-window for chats and more – https://microsoftteams.uservoice.com/forums/555103/suggestions/16926739
    The ability to send audio or video messages can be voted for at – https://microsoftteams.uservoice.com/forums/555103/suggestions/32372014

    Thank you for all the feedback and suggestions.
    -Warren

  3. Voicemail on busy

    When someone calls me, either internally or externally, and I'm on another call, the default behavior should send the call to voicemail after popping a notification and perhaps a subtle ring. This business of ringing more than once when I'm on a call is not helpful.

    2,035 votes

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    254 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →

    Admins can now set Busy Options to the value “unanswered.” When this option is chosen by the Teams Admin, calls will be routed according to users unanswered call choices in the Teams Settings | Calls menu. A user can opt to have incoming callers to leavethem a voicemail when they are already on a call.

    For more on the Admin settings for this feature, please visit https://docs.microsoft.com/microsoftteams/teams-calling-policy#busy-on-busy-is-available-while-in-a-call.

    For more on user settings, please visit https://support.microsoft.com/office/manage-your-call-settings-in-teams-456cb611-3477-496f-b31a-6ab752a7595f.

  4. Be able to choose different device for ringing

    When I don't have my headset on I cannot hear when somebody calls.
    Should have an option to ring on a different device e.g. Skype 7.41.x. See attached.

    1,890 votes

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    360 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  5. PSTN Reverse Number Lookup (show username from Address book not PSTN number) in Teams Toast and Call History

    When a PSTN user calls you on Microsoft Teams, if the number is in the address book I would like to be presented with the users name on the toast, not just the PSTN number. The same for call history or anywhere else a PSTN number appears in the client

    825 votes

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    59 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  6. screenshare without audio

    In Skype for Business it's possible to share your screen without using the audio feature. This is important for us, because we use a different conf bridge. Using Skype/Teams audio in that scenario just gets in the way (echo, unwanted audio through PC, etc).

    Bottom line, it would be nice to be able to share your screen in Teams without using the voice/audio feature.

    616 votes

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    70 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →

    I have confirmed with the feature team that this is, in fact, functioning as you expect today – you can share your entire desktop or a specific window directly from a private chat session, without starting audio or video. The mute microphone button is enabled so you are able to easily add audio by “unmuting”, but we realize this is causing confusion. We are working on further experience improvements.

    Please feel free to respond to teamsml@microsoft.com if you are still seeing issues.

    Thanks,
    Alex

  7. While in a call, add another person to the call

    While in a call, you should be able to add another person (or more than one) to the call, to instantly create a group call. Similar as in Skype by clicking the "+" button.

    399 votes

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    42 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Warren responded

    This feature has been released and will now be flagged as completed.

    Thank you all for the feedback!
    -Warren

  8. Allow service numbers from a SIP trunk via Teams Direct Routing

    Could you please add support for service numbers (usable with auto attendant or call queues) that come from a SIP trunk connected via Direct Routing? It doesn't make sense to support BYOT with Teams Direct Routing but not having the possibility to use the numbers on the SIP trunk as service numbers for an auto attendant or a call queue.

    379 votes

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    46 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  9. Busy Options (Busy on Busy or Voicemail on Busy)

    Provide a functionalitiy similar to the one is SfB Server.

    There are two items tracked here:
    1) Busy on Busy - Incoming calls will be rejected with a busy signal if the user is busy.
    2) Voicemail on Busy - Incoming calls will be forwarded to voice mail if the user is busy.

    256 votes

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    26 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  10. ability to join meeting by calling me instead of using computer mic & speakers

    Like with Skype PSTN Conferencing, let me join the meeting by calling me instead of using computer mic & speakers. The way Teams works today, I have to manually mute my mic and my speakers, and then call out to my phone. It would also be nice to be able to select from a list of frequently called numbers, so I don't have to type in the whole number every time.

    175 votes

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    30 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add Hold Music for the caller to hear

    Add Hold Music for the caller to hear when doing a consult than transfer.

    121 votes

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    22 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →

    Microsoft Teams has shipped Music on Hold for PSTN (Public Switched Telephone Network) calls. This includes both one-to-one PSTN-to-Teams calls as well as calls made to a call queue. For more information about calling features, please see https://docs.microsoft.com/microsoftteams/here-s-what-you-get-with-phone-system.

    Please feel free to upvote other related items
    - Allow call agents to answer the call directly without playing the music on hold for a call queue: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38873356-allow-call-agents-to-answer-the-call-directly-with
    - Play music on hold after a call agent answered in a call queue: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38873329-play-a-music-on-hold-after-a-call-agent-answered-i
    - Add support for streaming hold music: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/36924085-add-support-for-streaming-hold-music
    - Allowing customize Music on Hold for individual user: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/39105541-allowing-customize-music-on-hold-for-individual-us

  12. Group Voicemail

    We have a number of teams that use a group phone number, and hence would like to have a group voicemail box so that anyone in the group can access the voicemail

    115 votes

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    11 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  13. Voicemail for Teams Calling & Call Queues

    We have some Auto Attendant and Call Queues set up, when the time is 'out of hours' and a call comes in or if all users are busy and unable to answer a call it should go to voicemail posting the message transcript and audio file in the Team / group linked to the call queue.

    108 votes

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    12 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  14. Ring on all Devices - Incoming Call

    When a Call comes in, it only rings in the headphones. But as we don't wear our headphones all day long, sometimes we can't hear it ringing.

    Please make an option to ring on all attached devices (speaker + headphones).

    99 votes

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    11 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  15. E911 support in Teams (like in Skype)

    E911 for Teams. E911 is required for any corporate deployment and the minimum functional level would be the equivalent of what Skype for business server offers right now. Please see the following:

     911 and mobility
    A user is mobile inside an organization multiple geographic locations and can call the 911 from anywhere with a PC on the lan with identified subnet.
    Currently from the skype documentation:
    “In a Skype for Business Server E9-1-1 deployment, each internally-connected Skype for Business or Lync Phone Edition client actively acquires its own location. After SIP registration, the client furnishes all the network connectivity…

    89 votes

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    completed  ·  5 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  16. Make ordinary phone calls from work number using a dialer in Teams

    I can make calls from Skype for Business by entering a phone number. I couldn't find the same feature on MS Teams

    71 votes

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    7 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  17. Joining a meeting should auto-mute your microphone!

    Joining a meeting does not auto-mute your microphone!

    We are attempting to use MS Team's meeting for the first time since various launch issues were fixed.

    For all of us, the meeting auto-connected our audio and microphones and our mic's were not muted. This is a problem when you have grown accustomed to Skype for Business as Skype auto connects, but does so while muting your own microphone. Huge difference and could cause someone to overhear something they shouldn't have.

    67 votes

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    2 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Warren responded

    This item is already completed. (Occurs for 4 or more participants.)

  18. Support Skype hardware peripherals (like Polycom)

    We have a major investment around the company in various Skype for Business compatible hardware, such as Polycom speakerphones, headsets, etc.

    I notice that Teams uses these as standard external speaker/mic devices, but doesn't support their volume, mute, and disconnect buttons like SFB.

    As we use SFB less, and Teams more, this is increasingly frustrating.

    Please make Teams support Skype hardware peripherals like SFB.

    56 votes

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    5 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  19. Teams Meeting Conference Call

    In my organization we have our conference call numbers synced with our Skype meetings so users can be on a computer, phone, or conference line.

    It would be great if this was also available for Teams meetings. So far that is the only issue we have with using Teams exclusively. We can't run audio out of a laptop for a room full of people that has a conference phone system. The Skype Meeting audio currently has the edge but Teams meetings beats it in just about every other way.

    Thank you

    28 votes

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    2 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Warren responded

    This item completed and is available to the public.

    As always, thank you all for the feedback and suggestions!
    -Warren

  20. Ability to call a landline or mobile phone from within Teams

    In Skype or Skype for Business you can make voice calls to landlines and mobiles.

    It would be great if from within Teams you could dial a landline/mobile phone number for a voice chat. It would also be great to dial a landline/mobile user in to an existing voice call within Teams.

    At the moment we're stuck with having to keep Skype or Skype for Business to call landlines/mobiles as well as using Teams, when we'd really just like to cut down on the number of different communication tools used and only be using Teams with its enhanced threaded conversations,…

    28 votes

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    7 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Warren responded

    This item is completed if you have the proper license.

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