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  1. Full Teams Client API including Call Control

    Microsoft Teams should have completed Client APIs so that third party apps can be created to fill specific needs.

    This API should allow call control of the Microsoft Teams application. Necessary call control features include:
    • dial/call
    • call answer
    • hang-up
    • hold/off hold
    • call transfer (all types: blind, consult, safe)
    • add participant
    • mute/unmute
    • park/unpark
    • call as a delegate
    Some general features include:
    • search contacts
    • get contact presence
    • get contact list folders/contacts
    • setup contact list folders/contacts
    • get/set my presence
    • get/set my note
    • get/set my delegates
    • get/set…

    2,700 votes

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    169 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  2. New calls ring while on call

    While in a call and another comes in on my DID number or to a call queue I belong to the call rings in my headset and the Teams popup shows the call. It should not ring in my ear - at the very least it should be a lessor intrusive tone. This is more like a call-waiting option that needs to be added. Call Waiting on/off (columns for DID and Queues). More than likely for a call queue you are not going to take another call while in a call. There is a slight possibility you would if it…

    1,523 votes

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    169 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback, the team has this request under review. We will share an update as soon as one is available.

    In the meantime, you may want to try using the “Do No Disturb” status if you are in a call or meeting, and do not want to get call notifications (rings and toasts). For more information on the various status settings in Teams and how they effect your notifications, including call notifications, please visit https://support.microsoft.com/en-us/office/change-your-status-in-teams-ce36ed14-6bc9-4775-a33e-6629ba4ff78e.

  3. Barge, Whisper, Listen In

    I found a similar request for Skype here (https://www.skypefeedback.com/forums/299913-generally-available/suggestions/8900035-monitoring-features-silent-monitor-whisper-bar). I haven't been able to find documentation on implementation of the following so wanted to throw it out there just in case.

    1) Whisper - Managers or supervisors can tell agents what to say (advice or answers) without customer hearing them.

    2) Barge In - Managers or other users can jump on a call without permission from the original user to help with a call (especially useful in call center situations).

    3) Listen - Managers or other users can listen in on a call, given they have the access…

    513 votes

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    70 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
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