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  1. Use annotation tools on a PPT in Teams Call

    I miss the ability to use Annotation Tools together on a shared PPT in a Microsoft Teams call. Previously we were using Skype for Business and there this was possible. The Whiteboard is not sufficient for this purpose, since there are no text entry options for example.

    131 votes

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    11 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  2. Enable the ability to use non-service numbers with cscallinglineidentity

    Currently only service numbers can be used for callinglineidentity even though we now have the ability to use onprem/non-ms numbers for direct routing to a queue/autoattendant. In several isntances I have departmental numbers that need to be used for CallerID masking but are not in an autoattendant or call queue.

    130 votes

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    34 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  3. MOH while Call transfer

    MOH (Music on Hold) works fine, when I put a caller on Hold.
    When I transfer a caller to anyone else, the caller hears nothing while transfering or consultiv tranfer Process. It would be great to ger here MOH also. The silence during the transfer process is confusing the caller.

    129 votes

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    10 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  4. button to freeze screen during screen sharing

    button to freeze screen during screen sharing

    129 votes

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    12 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  5. Enhanced Call Queues

    When will Serial Routing call queues be enhanced? Currently the routing is based on the alphabetical structure of the distribution list which does not work for my call groups. We need the ability to define the routing by agent.

    128 votes

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    20 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  6. Retain Caller ID Information in Call History

    When a call comes in there is caller ID information, but the history does not retain this information. Can the caller ID information be retained?

    124 votes

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    21 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  7. Relocatable tool bar during I watching other person screen sharing

    Tool bar on the bottom of screen to control camera, mute etc.. This bar sometimes block information on screen.

    123 votes

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    16 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  8. PSTN Usage Report - export / view via PowerBI or thru API

    PSTN Usage Report - export / view via PowerBI or thru API

    We would like to provide automated reports to our managers which contain data gathered from PSTN Usage reports. Specifically individual call statistics for users (inbound / outbound). At the moment, one will need to go to the admin center and view this manually or extract / export via Excel.

    Please provide the capability to mine / query these data using PowerBI or API

    121 votes

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    16 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  9. Calls - Big Green button to answer calls

    Change the UI for call so the when receiving a call, the button are more like a mobile phone UI. At present, the only button that is coloured is the 'hang up' option. People inadvertently hang up as they click the only but that 'pops' is red. They then have to ring back because they've hung up.

    121 votes

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    4 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  10. Music on hold for Teams-To-Teams calls (Regular Teams Calls)

    Music on hold for PSTN-To-Teams and Call queues were made available but we still need the same feature for Teams-To-Teams calls don't we? I couldn't see another item discussing the same but if so, please merge this item.

    117 votes

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    20 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  11. Please support "new calling and meeting experience" in VDI with Teams client.

    Turning on new calling and meetings experiences in VDI with Teams client is required for some Japanese customer.
    Could you please consider this issue?

    117 votes

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    25 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  12. Let Teams respect the "Mute all other sounds" when in a call setting

    If you are listening to music in your headset and place or recieve a call
    sounds are not muted even though the setting is set to mute all other sounds.

    We also seen an issue where sounds are initially muted on incoming call, but then turned up significantly when the call is picked up.

    115 votes

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    17 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  13. Unassigned Number Range

    In SfB there was this feature called Unassigned Number Range to upload a range of on premise PSTN Numbers. This allowed us to direct calls that were not assigned to a user to a fallback central number.

    115 votes

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    9 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  14. Call Status (when already on a call)

    The status indicator (red circle for busy, green circle for available, yellow circle for away) should be more obviously different when someone is on a call/conference call.

    I often have people calling me when I'm already on another call, as I think they assume that 'red' = 'busy', and nobody takes the additional step of hovering over someone to make sure they're not on another call. There shouldn't be an additional step, it should be obvious when someone is on a call.

    113 votes

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    6 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  15. Move user videos to top of screen

    Most laptop and workstations have cameras mounted on top of the screen, while videos and picrures of participants are currently presented at the bottom of the screen, leaving everyone looking down.

    I'd suggest moving the pictures and videos to the top leaving people looking more into the camera.

    113 votes

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    7 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  16. Provide support to make calls using Amazon Echo

    Provide support to make calls using Amazon Echo

    109 votes

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    7 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow call agents to answer the call directly without playing the music on hold for a call queue

    With a call queue, music on hold is played until a call agent answers the call, but this is unnecessary, so I would like to make a call agent answer the call directly without playing the music in Microsoft Teams call queue.

    108 votes

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    12 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  18. Automatic volume leveling for meeting participants

    Often, callers have different volume levels. Either they have a mic right near their mouth with a headset - or they may be using a laptop mic far away.

    It'd be helpful if we could adjust the volume of individual participants - boosting some and reducing the volume of others.

    I've seen that feature in Windows Media Player. https://answers.microsoft.com/en-us/windows/forum/windows_7-pictures/volume-leveling-in-windows-media-player-12-does/9470455c-f68c-4457-b16e-63d83c4f2041

    As an enhancement, it'd be nice if users could also select callers independently and adjust their volume. These adjustments should be saved such that the volume level tweaking is remembered from call-to-call so the tweaks would not have to be made…

    106 votes

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    4 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  19. Caller ID show as external number

    Please allow users to set the caller id on outgoing voice calls to be a number outside of Microsoft. We want to set the caller id to be our company's current 1 800 number.

    106 votes

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    32 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  20. Filter Call History

    For us and our customers it would be helpful to be able to filter the results in the call history. At the moment, this list is just getting longer and longer. So, I'd like to be able to sort and filter by type (incomming, outgoing, missed), date or source/destination number.

    106 votes

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    10 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
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