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  1. DTMF Tones do not work when in a call

    If i use teams to make an external call (using my skype for business phone number) the DTMF tones are not detected. So if i'm on a call that asks me to enter my PIN or some other input, it does not work

    461 votes

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    104 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  2. No volume control

    All of us who are starting to use teams are facing the same issue...there is no way to control the volume on the teams calls

    458 votes

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    102 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  3. Include call history in chat

    Am I the only one finding it painfull that the chat history DOES NOT include call logs?

    I want to be able to reconstruct to whom I talked how long. As a workaround I started to use Skype again or quit the Teams calls and call back the people by phone.

    In Skype this feature helped me a lot when I tried to reconstruct to whom i spoke on days where things became crowded.

    Please implement that feature asap!

    440 votes

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    54 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  4. Display incoming caller Id when callers dial a call queue

    Incoming calls to a call queue should show the caller id of the person calling. It only shows the name of the call queue in Teams.

    396 votes

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    86 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  5. Answer a call with a message

    In SfB, it was possible to answer a call with a message (the call was denied, but chat window opened).
    I used this functionality quite often. I looking forward for this feature!

    so please add a third button to the incoming call dialog, which denies the call, inform the caller that I am selected to answer with a message and open the chat window to the caller.

    373 votes

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    49 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  6. Forward calls from the auto attendant to an External Number

    In a scenario when there are still enough credits on the organization.

    It would be great if the auto attendant could have a feature to route/forward messages to an external number like a Phone or an Alternate Office Number.

    370 votes

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    70 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  7. have more than one phone number per contact

    I can only input or see one phone number per contact. majority of people have work phone numbers and cell phone numbers.

    316 votes

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    54 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  8. Make a call on behalf of a Call Queue

    A call queue agent should be able to make a call on behalf of the call queue they are a member of. The calling line ID should be shown as the number associated with the Call Queue and not the agent's personal number.

    Similar functionality existed in Lync and Skype for Business - https://support.office.com/en-us/article/answer-and-make-calls-for-a-response-group-in-lync-2010-d9182de9-32f6-492d-90cd-9bd0c0a390b2#__make_a_call

    316 votes

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    37 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  9. Merge Calls

    The ability to "Merge calls" was available in Skype for Business. The ability to call one person, put them on hold then call a second person, and then merge the calls together just like it was on Skype for Business.
    Why was this ability removed?

    307 votes

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    19 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We’re happy to announce that the Call Merge feature is included in our Dec 2020 Public Preview pack, and will be available to users who opt into Public Preview.

    Please see feature details here: https://techcommunity.microsoft.com/t5/microsoft-teams-public-preview/now-in-public-preview-call-merge/m-p/1972987

    You can learn more about the new Microsoft Teams Public Preview program here: https://aka.ms/TeamsPublicPreview, and Teams administrators can find documentation to manage which users will see the Public Preview option here: https://aka.ms/TeamsPublicPreviewAdmin

  10. Webcam quality is very low

    I have a full HD (1080p) webcam which hasn't the same quality in video call than with Skype for Business. We also have fiber optic Internet connection so it's not the cause of the poor image.

    It happened on many different computers so I guess it's an issue from Teams.

    Question: can you make the video quality much higher?

    274 votes

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    71 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  11. Global Win+F4 keybind for mute/unmute like Skype/Lync

    General (any window)
    Use the following keyboard shortcuts no matter which window has the focus.

    Press this key or
    keyboard shortcut: Windows logo key+F4
    To do this: Self-mute/unmute audio.

    https://support.office.com/en-us/article/Keyboard-shortcuts-for-Skype-for-Business-74eda765-5631-4fc1-8aad-cc870115347a

    248 votes

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    13 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  12. Personalised muting

    I want to be able to mute someone in my headphones without muting them for other participants.

    If I have a participant in the room with me who is also logged in on their own device as a participant, I hear their voice in real life and then on the call after some lag.

    I want to mute them so I don't hear this lag, without muting them to the other participants or muting my headphones.

    Essentially I want just a small amount of the kind of control available in Digital Audio Workstations like Logic or Pro-Tools to mix a…

    239 votes

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    25 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add working hours to Teams Calls

    Add options for working hours for Teams and calling so that your client/soft phone calls would go to vm if not during working hours.

    Or at a min an option to fwd all calls to vm.

    238 votes

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    24 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  14. Freely Switching Between Screens When Screensharing

    Looking for the ability in screen sharing where you can freely switch between screens without having to manually go back into the video call and switch screens. There is a big lag time and it interrupts your though process when explaining things over video call. Let me know if there's a way around this!

    231 votes

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    41 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow microphone gain to be set by user

    During quiet times the app auto gains the call and this cannot be overridden. Under the old desktop Skype you could set the microphone gain to the desired level and turn off AGC. This option should be available

    224 votes

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    30 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add Call Forwarding for a User From Teams Admin Center

    It would be useful to be able to forward a users phone using the Teams Admin Center. Currently, you must use PowerShell to perform this function. The only thing you can do in the Admin center is establish call groups and delegates. You still must sign in as the user to activate the forwarding.

    210 votes

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    22 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  17. JBL Headset not compatible with MS Teams

    After searching the internet for 2 days, I have realized that my newly purchased JBL headset is not compatible with MS Teams. Do I have to check this compatibility before I buy any accessories to my laptop? It does not make any sense.

    210 votes

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    175 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  18. Teams calling with on prem cisco CUCM

    Around 45 million cisco iphone endpoints mostly via cisco on prem CUCM deployements.
    Need Teams to integrate with on prem cisco CUCM so that we can use it as enterprise softphone with on prem PSTN cabability.
    I am sure this would make teams adoption even more compelling within large enterprises like us.

    207 votes

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    48 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  19. picture-in-picture

    make video calls available to be used as small picture-in-picture windows (maybe with each member of the call being draggable) so that the videos can be overlaid onto the screen when working, and resized to be as big or as small as desired.

    197 votes

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    30 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  20. Voicemail forward

    Like on an iPhone ..there should be an ability to forward voicemail to other team members.

    193 votes

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    29 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
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