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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

Here’s how to get your voice heard:
1 — VOTE for existing ideas (this will also subscribe you to the idea’s status updates)
2 — SUBMIT new ideas (Please include only one suggestion per post. Duplicates are merged together.)
3 — RATE the product by clicking the little orange star on this page. This helps us understand our overall standing with users. It will collect your rating every six weeks.
4 — COMMENT in ideas’ threads, which we check regularly

For official product and feature updates we recommend three things:

Stay tuned here: We update our work items monthly
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Review the Roadmap: Our upcoming features can be seen within the Microsoft 365 roadmap site at https://aka.ms/M365Roadmap

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  1. Audio call recording in Teams

    How about recording an audio call when initiating a Teams call, similar to how Skype for Business does ?

    514 votes
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    working on it  ·  86 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  2. Transfer to voicemail option

    In Skype for Business and most other phone systems, you can select to transfer a caller directly to voicemail (receptionists use this all the time). Teams does not have this option. It is very important for folks to not transfer to a ring-ring-ring experience if they simply need to leave a voicemail.

    377 votes
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    66 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback. The transfer to voicemail option is currently in testing and will be released soon.

    Note: Direct calls to a users voicemail is a separate feature which is planned. We’ll update when we have more details to share on this one.

    Thanks.

  3. PSTN Reverse Number Lookup (show username from Address book not PSTN number) in Teams Toast and Call History

    When a PSTN user calls you on Microsoft Teams, if the number is in the address book I would like to be presented with the users name on the toast, not just the PSTN number. The same for call history or anywhere else a PSTN number appears in the client

    370 votes
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    32 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  4. Support device call controls

    Support call controls for popular 3rd party headsets (handup, mute) like Plantronics 740-M or Jabra.

    322 votes
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    48 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  5. click to dial

    Add Click-to-dial for tel protocol. Our staff makes a lot of calls and has to copy and paste phone numbers right now. Would love to see an option for Teams to handle "tel:" protocol or another option for the ability to click-to-dial phone numbers within a web browser. This needs to be supported on Windows and Mac.

    233 votes
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    34 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  6. New calls ring while on call

    While in a call and another comes in on my DID number or to a call queue I belong to the call rings in my headset and the Teams popup shows the call. It should not ring in my ear - at the very least it should be a lessor intrusive tone. This is more like a call-waiting option that needs to be added. Call Waiting on/off (columns for DID and Queues). More than likely for a call queue you are not going to take another call while in a call. There is a slight possibility you would if it…

    211 votes
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    33 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  7. Include call history in chat

    Am I the only one finding it painfull that the chat history DOES NOT include call logs?

    I want to be able to reconstruct to whom I talked how long. As a workaround I started to use Skype again or quit the Teams calls and call back the people by phone.

    In Skype this feature helped me a lot when I tried to reconstruct to whom i spoke on days where things became crowded.

    Please implement that feature asap!

    209 votes
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    27 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  8. Show if call forwarded or from a call group in call history / missed calls

    If an incoming call is being forwarded from another user or is being forwarded as part of a call pickup group, this is displayed in the popup call notification, however it is not displayed in the users call history. The calls just show as a missed call.

    This is causing confusion for users as they see these forwarded/call group calls as missed calls and then try to return the call.

    An additional column or a different 'Type' for these calls would resolve this issue.

    200 votes
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    18 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  9. Delete call history

    We should be able to delete call history to keep the UI clean and usable.

    188 votes
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    38 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  10. Support for Airpods

    I couldn't hear people talk nor could they hear me when I had my airpods connected to my device. Only happens with teams so I know the problem is not my airpods plus I have confirm with other coworkers who have the same thing happen.

    187 votes
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    62 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  11. Teams places current Call on hold when screen sharing

    I call my colleagues using the "Calls" tab in Teams. I am calling their desk phone, which is a land line. Each colleague of mine has their own direct land line number. I use Teams Calls to speak with them. I then wish to share my screen with them, so I find them on the Chat tab, and initiate a screen-share. This immediately places my Teams Call on hold. This is clearly by design, and it is a flaw. We need to be able to share our screens regardless of any other Teams activity. Skype for Business did this flawlessly.…

    150 votes
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    12 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  12. Voicemail on busy

    When someone calls me, either internally or externally, and I'm on another call, the default behavior should send the call to voicemail after popping a notification and perhaps a subtle ring. This business of ringing more than once when I'm on a call is not helpful.

    131 votes
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    16 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  13. Display incoming caller Id when callers dial a call queue

    Incoming calls to a call queue should show the caller id of the person calling. It only shows the name of the call queue in Teams.

    123 votes
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    23 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  14. Teams doesn't recognise new audio devices being plugged in

    There is a bug that USB headsets are not recognised if they are plugged in after Teams has started. The list of audio devices doesn't change even once the OS has recognised the headset and it is working, so there is no audio in a call. The only way to get Teams to recognise it and work with it is to quit out and restart the program, then it works fine.

    120 votes
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    50 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  15. No volume control

    All of us who are starting to use teams are facing the same issue...there is no way to control the volume on the teams calls

    114 votes
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    24 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  16. Call Queue Opt In/Out Based on Status

    If my calendar says I'm in a meeting, or if I'm away, etc, Teams changes my status accordingly. This should also change my call queue status.

    If my status is Busy, Away, DnD, I should be automatically taken out of any or all of the call queues I'm a part of.

    Ideally this should be a per-queue setup option. Along with giving call queue agents the ability to opt in/out, there should also be an option for status-based opt in/out.

    103 votes
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    10 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  17. Switch active call to Mobile phone

    Our customer should have a function to switch an active call from the computer teams client to a mobile team client.

    for example:
    You answer a call at the PC/teamsclient and want to leave your desk and continue the call with your mobile phone/Teamsclient.

    Normal call forwarding is not really useful in this case. It would be nice if there was something like a "Switch-Button".

    102 votes
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    on the backlog  ·  3 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  18. Basic reports and call lists for queues and AA

    Teams needs an overview, reports, log about the usage of call queues with some basic features like number of calls answered, missed, average waiting time.
    Also a list of answered and missed calls.

    I have some small businesses who use or want to use Teams as their primary phone system and need AA/Call Queues for some very basic form of "customer service line" (although that term might overstate what they need) and they want to see missed calls so they can return the call.

    93 votes
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    9 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow the use of existing USB handset like Polycom CX300

    Would love to be able use our existing investment in devices like the Polycom CX300 USB handset with Teams. I can understand why LPE devices won't be supported, but would like to see simple USB phones supported with the client.

    88 votes
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    17 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  20. Barge, Whisper, Listen In

    I found a similar request for Skype here (https://www.skypefeedback.com/forums/299913-generally-available/suggestions/8900035-monitoring-features-silent-monitor-whisper-bar). I haven't been able to find documentation on implementation of the following so wanted to throw it out there just in case.

    1) Whisper - Managers or supervisors can tell agents what to say (advice or answers) without customer hearing them.

    2) Barge In - Managers or other users can jump on a call without permission from the original user to help with a call (especially useful in call center situations).

    3) Listen - Managers or other users can listen in on a call, given they have the access…

    75 votes
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    8 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
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