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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

Here’s how to get your voice heard:

1 — VOTE for existing ideas (this will also subscribe you to the idea’s status updates)
2 — SUBMIT new ideas (any duplicates are merged together)
3 — RATE the product by clicking the little orange star on this page. This helps us understand our overall standing with users. It will collect your rating every six weeks.
4 — COMMENT in ideas’ threads, which we check regularly

For official product and feature updates we recommend three things:

Stay tuned here: We update our work items monthly
Read our Blog: Official announcements come from our blog at https://aka.ms/TeamsBlog
Review the Roadmap: Our upcoming features can be seen within the Microsoft 365 roadmap site at https://aka.ms/M365Roadmap

The Fine Print:  We have partnered with UserVoice, third-party service and your use of the portal and your submission is subject to the UserVoice Terms of Service & Privacy Policy, including license terms. Please do not send any novel or patentable ideas, copyrighted materials, samples or demos for which you do not want to grant a license to Microsoft.  

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  1. Separate speakers for Notification Audio vs Call Audio (Desktop)

    When headphones are always plugged in, it is easy to miss a notification. An option to specify different speakers for Call Audio vs Notification Audio would be awesome. Similar to Skype.

    1,743 votes
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    336 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  2. Audio call recording in Teams

    How about recording an audio call when initiating a Teams call, similar to how Skype for Business does ?

    438 votes
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    71 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback. Two updates on this:
    1) Audio 1:1 call recording feature is on the backlog. We’ll update when we have more details to share.

    2) Compliance recording is being worked on, partnering with 3rd party providers. Please see the posting below:

    https://www.microsoft.com/en-us/microsoft-365/blog/2019/07/11/microsoft-teams-reaches-13-million-daily-active-users-introduces-4-new-ways-for-teams-to-work-better-together/

  3. Transfer to voicemail option

    In Skype for Business and most other phone systems, you can select to transfer a caller directly to voicemail (receptionists use this all the time). Teams does not have this option. It is very important for folks to not transfer to a ring-ring-ring experience if they simply need to leave a voicemail.

    339 votes
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    65 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback. The transfer to voicemail option is currently in testing and will be released soon.

    Note: Direct calls to a users voicemail is a separate feature which is planned. We’ll update when we have more details to share on this one.

    Thanks.

  4. PSTN Reverse Number Lookup (show username from Address book not PSTN number) in Teams Toast and Call History

    When a PSTN user calls you on Microsoft Teams, if the number is in the address book I would like to be presented with the users name on the toast, not just the PSTN number. The same for call history or anywhere else a PSTN number appears in the client

    320 votes
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    26 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  5. Support device call controls

    Support call controls for popular 3rd party headsets (handup, mute) like Plantronics 740-M or Jabra.

    297 votes
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    45 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  6. Busy Options (Busy on Busy or Voicemail on Busy)

    Provide a functionalitiy similar to the one is SfB Server.

    Busy on Busy - Incoming calls will be rejected with a busy signal if the user is busy.

    Voicemail on Busy - Incoming calls will be forwarded to voice mail if the user is busy.

    256 votes
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    26 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  7. Include call history in chat

    Am I the only one finding it painfull that the chat history DOES NOT include call logs?

    I want to be able to reconstruct to whom I talked how long. As a workaround I started to use Skype again or quit the Teams calls and call back the people by phone.

    In Skype this feature helped me a lot when I tried to reconstruct to whom i spoke on days where things became crowded.

    Please implement that feature asap!

    190 votes
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    26 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  8. Bluetooth support in Android

    BT does not work on Android.

    149 votes
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    48 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  9. New calls ring while on call

    While in a call and another comes in on my DID number or to a call queue I belong to the call rings in my headset and the Teams popup shows the call. It should not ring in my ear - at the very least it should be a lessor intrusive tone. This is more like a call-waiting option that needs to be added. Call Waiting on/off (columns for DID and Queues). More than likely for a call queue you are not going to take another call while in a call. There is a slight possibility you would if it…

    134 votes
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    16 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  10. Delete call history

    We should be able to delete call history to keep the UI clean and usable.

    134 votes
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    28 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  11. Teams places current Call on hold when screen sharing

    I call my colleagues using the "Calls" tab in Teams. I am calling their desk phone, which is a land line. Each colleague of mine has their own direct land line number. I use Teams Calls to speak with them. I then wish to share my screen with them, so I find them on the Chat tab, and initiate a screen-share. This immediately places my Teams Call on hold. This is clearly by design, and it is a flaw. We need to be able to share our screens regardless of any other Teams activity. Skype for Business did this flawlessly.…

    105 votes
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    8 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  12. Show if call forwarded or from a call group in call history / missed calls

    If an incoming call is being forwarded from another user or is being forwarded as part of a call pickup group, this is displayed in the popup call notification, however it is not displayed in the users call history. The calls just show as a missed call.

    This is causing confusion for users as they see these forwarded/call group calls as missed calls and then try to return the call.

    An additional column or a different 'Type' for these calls would resolve this issue.

    103 votes
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    7 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  13. No volume control

    All of us who are starting to use teams are facing the same issue...there is no way to control the volume on the teams calls

    103 votes
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    23 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  14. Teams doesn't recognise new audio devices being plugged in

    There is a bug that USB headsets are not recognised if they are plugged in after Teams has started. The list of audio devices doesn't change even once the OS has recognised the headset and it is working, so there is no audio in a call. The only way to get Teams to recognise it and work with it is to quit out and restart the program, then it works fine.

    103 votes
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    43 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  15. Group Voicemail

    We have a number of teams that use a group phone number, and hence would like to have a group voicemail box so that anyone in the group can access the voicemail

    102 votes
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    7 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  16. Ring on all Devices - Incoming Call

    When a Call comes in, it only rings in the headphones. But as we don't wear our headphones all day long, sometimes we can't hear it ringing.

    Please make an option to ring on all attached devices (speaker + headphones).

    96 votes
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    9 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  17. E911 support in Teams (like in Skype)

    E911 for Teams. E911 is required for any corporate deployment and the minimum functional level would be the equivalent of what Skype for business server offers right now. Please see the following:

     911 and mobility
    A user is mobile inside an organization multiple geographic locations and can call the 911 from anywhere with a PC on the lan with identified subnet.
    Currently from the skype documentation:
    “In a Skype for Business Server E9-1-1 deployment, each internally-connected Skype for Business or Lync Phone Edition client actively acquires its own location. After SIP registration, the client furnishes all the network connectivity…

    90 votes
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    5 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  18. Call Queue Opt In/Out Based on Status

    If my calendar says I'm in a meeting, or if I'm away, etc, Teams changes my status accordingly. This should also change my call queue status.

    If my status is Busy, Away, DnD, I should be automatically taken out of any or all of the call queues I'm a part of.

    Ideally this should be a per-queue setup option. Along with giving call queue agents the ability to opt in/out, there should also be an option for status-based opt in/out.

    88 votes
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    10 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  19. 5-7 second delay before calling end can hear when picking up call with Polycom phone

    When a call comes in from the Auto Attendant / Call Queue and the call is picked up on a Polycom phone there is a 5-7 second delay before the calling end can hear audio. This delay is pretty long and causes confusion, it should be 2 seconds at the most.

    88 votes
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    19 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  20. Voicemail for Teams Calling & Call Queues

    We have some Auto Attendant and Call Queues set up, when the time is 'out of hours' and a call comes in or if all users are busy and unable to answer a call it should go to voicemail posting the message transcript and audio file in the Team / group linked to the call queue.

    82 votes
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    10 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
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