How about recording an audio call when initiating a Teams call, similar to how Skype for Business does ?392 votes
Thanks for your feedback. Two updates on this:
1) Audio 1:1 call recording feature is on the backlog. We’ll update when we have more details to share.
2) Compliance recording is being worked on, partnering with 3rd party providers. Please see the posting below:
In Skype for Business and most other phone systems, you can select to transfer a caller directly to voicemail (receptionists use this all the time). Teams does not have this option. It is very important for folks to not transfer to a ring-ring-ring experience if they simply need to leave a voicemail.317 votes
Thanks for your feedback. The transfer to voicemail option is currently in testing and will be released soon.
Note: Direct calls to a users voicemail is a separate feature which is planned. We’ll update when we have more details to share on this one.
PSTN Reverse Number Lookup (show username from Address book not PSTN number) in Teams Toast and Call History
When a PSTN user calls you on Microsoft Teams, if the number is in the address book I would like to be presented with the users name on the toast, not just the PSTN number. The same for call history or anywhere else a PSTN number appears in the client284 votes
Teams shows the user names(from Outlook contacts) in toast and call history. We are working on showing contacts that are from Azure Active Directory.
Support call controls for popular 3rd party headsets (handup, mute) like Plantronics 740-M or Jabra.263 votes
Provide a functionalitiy similar to the one is SfB Server.
Busy on Busy - Incoming calls will be rejected with a busy signal if the user is busy.
Voicemail on Busy - Incoming calls will be forwarded to voice mail if the user is busy.221 votes
This has two parts:
Busy on Busy: This feature is released, please see the documentation below for admin configuration to enable this.
Voicemail on Busy – This feature is on the backlog. We’ll update when we have more details to share.
Am I the only one finding it painfull that the chat history DOES NOT include call logs?
I want to be able to reconstruct to whom I talked how long. As a workaround I started to use Skype again or quit the Teams calls and call back the people by phone.
In Skype this feature helped me a lot when I tried to reconstruct to whom i spoke on days where things became crowded.
Please implement that feature asap!185 votes
Calls from chat are logged under call history in the Calls app, including the time of call and duration. Please try this and let us know your feedback.
BT does not work on Android.127 votes
Add Hold Music for the caller to hear when doing a consult than transfer.116 votes
The feature team is at work on the hold music feature. We will update you when we have more details. Thanks.
We should be able to delete call history to keep the UI clean and usable.102 votes
This feature is on the backlog. We’ll update when we have more details to share.
There is a bug that USB headsets are not recognised if they are plugged in after Teams has started. The list of audio devices doesn't change even once the OS has recognised the headset and it is working, so there is no audio in a call. The only way to get Teams to recognise it and work with it is to quit out and restart the program, then it works fine.90 votes
All of us who are starting to use teams are facing the same issue...there is no way to control the volume on the teams calls89 votes
If an incoming call is being forwarded from another user or is being forwarded as part of a call pickup group, this is displayed in the popup call notification, however it is not displayed in the users call history. The calls just show as a missed call.
This is causing confusion for users as they see these forwarded/call group calls as missed calls and then try to return the call.
An additional column or a different 'Type' for these calls would resolve this issue.76 votes
We have a number of teams that use a group phone number, and hence would like to have a group voicemail box so that anyone in the group can access the voicemail71 votes
Make Teams compatible with wireless headsets (USB or Bluetooth) that are able to be used with Skype.70 votes
Allow Teams calls to utilize Bluetooth headsets- all its functionality is negated by the lack of hand-free communication capability
Must b Bluetooth interactive or people will not utilize the systems70 votes
When a incoming call goes to voicemail, we would like to see the ability for the caller to press zero (0) and get the operator.63 votes
Reopening previous UserVoice post per request of MS Support:
"While in a call, you should be able to add another person (or more than one) to the call, to instantly create a group call. Similar as in Skype by clicking the "+" button."
This is NOT completed - this feature, as well as various other features (such as Delegate Call-As) are not available in PSTN calling/Calls tab, only Teams-to-Teams calling (via the Chat tab).
These features have been marked as completed in the UserVoice as well as the roadmap but that is not correct.62 votes
For some reason Audio Calls stopped recording the start and stop times, as well as duration of the Audio Call, on the Chat window. There is no record whatsoever that we switched to Audio. I still run Windows 8, so maybe it's because you're trying to pull the plug on Windows 8? :)58 votes
Thank you for the feedback.
Would you also be able to provide comments clarifying if this is Call History or Chat?
Thank you very much!
If my calendar says I'm in a meeting, or if I'm away, etc, Teams changes my status accordingly. This should also change my call queue status.
If my status is Busy, Away, DnD, I should be automatically taken out of any or all of the call queues I'm a part of.
Ideally this should be a per-queue setup option. Along with giving call queue agents the ability to opt in/out, there should also be an option for status-based opt in/out.57 votes
We have some Auto Attendant and Call Queues set up, when the time is 'out of hours' and a call comes in or if all users are busy and unable to answer a call it should go to voicemail posting the message transcript and audio file in the Team / group linked to the call queue.56 votes
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