How about recording an audio call when initiating a Teams call, similar to how Skype for Business does ?

In Skype for Business and most other phone systems, you can select to transfer a caller directly to voicemail (receptionists use this all the time). Teams does not have this option. It is very important for folks to not transfer to a ring-ring-ring experience if they simply need to leave a voicemail.

When a PSTN user calls you on Microsoft Teams, if the number is in the address book I would like to be presented with the users name on the toast, not just the PSTN number. The same for call history or anywhere else a PSTN number appears in the client

Support call controls for popular 3rd party headsets (handup, mute) like Plantronics 740-M or Jabra.

Add Click-to-dial for tel protocol. Our staff makes a lot of calls and has to copy and paste phone numbers right now. Would love to see an option for Teams to handle "tel:" protocol or another option for the ability to click-to-dial phone numbers within a web browser. This needs to be supported on Windows and Mac.

Am I the only one finding it painfull that the chat history DOES NOT include call logs?

I want to be able to reconstruct to whom I talked how long. As a workaround I started to use Skype again or quit the Teams calls and call back the people by phone.

In Skype this feature helped me a lot when I tried to reconstruct to whom i spoke on days where things became crowded.

Please implement that feature asap!

If an incoming call is being forwarded from another user or is being forwarded as part of a call pickup group, this is displayed in the popup call notification, however it is not displayed in the users call history. The calls just show as a missed call.

This is causing confusion for users as they see these forwarded/call group calls as missed calls and then try to return the call.

An additional column or a different 'Type' for these calls would resolve this issue.

We should be able to delete call history to keep the UI clean and usable.

I couldn't hear people talk nor could they hear me when I had my airpods connected to my device. Only happens with teams so I know the problem is not my airpods plus I have confirm with other coworkers who have the same thing happen.

When someone calls me, either internally or externally, and I'm on another call, the default behavior should send the call to voicemail after popping a notification and perhaps a subtle ring. This business of ringing more than once when I'm on a call is not helpful.

Incoming calls to a call queue should show the caller id of the person calling. It only shows the name of the call queue in Teams.

There is a bug that USB headsets are not recognised if they are plugged in after Teams has started. The list of audio devices doesn't change even once the OS has recognised the headset and it is working, so there is no audio in a call. The only way to get Teams to recognise it and work with it is to quit out and restart the program, then it works fine.

All of us who are starting to use teams are facing the same issue...there is no way to control the volume on the teams calls

If my calendar says I'm in a meeting, or if I'm away, etc, Teams changes my status accordingly. This should also change my call queue status.

If my status is Busy, Away, DnD, I should be automatically taken out of any or all of the call queues I'm a part of.

Ideally this should be a per-queue setup option. Along with giving call queue agents the ability to opt in/out, there should also be an option for status-based opt in/out.

Our customer should have a function to switch an active call from the computer teams client to a mobile team client.

for example:
You answer a call at the PC/teamsclient and want to leave your desk and continue the call with your mobile phone/Teamsclient.

Normal call forwarding is not really useful in this case. It would be nice if there was something like a "Switch-Button".

Teams needs an overview, reports, log about the usage of call queues with some basic features like number of calls answered, missed, average waiting time.
Also a list of answered and missed calls.

I have some small businesses who use or want to use Teams as their primary phone system and need AA/Call Queues for some very basic form of "customer service line" (although that term might overstate what they need) and they want to see missed calls so they can return the call.

Would love to be able use our existing investment in devices like the Polycom CX300 USB handset with Teams. I can understand why LPE devices won't be supported, but would like to see simple USB phones supported with the client.