Could you please add support for service numbers (usable with auto attendant or call queues) that come from a SIP trunk connected via Direct Routing? It doesn't make sense to support BYOT with Teams Direct Routing but not having the possibility to use the numbers on the SIP trunk as service numbers for an auto attendant or a call queue.

How about recording an audio call when initiating a Teams call, similar to how Skype for Business does ?

In Skype for Business and most other phone systems, you can select to transfer a caller directly to voicemail (receptionists use this all the time). Teams does not have this option. It is very important for folks to not transfer to a ring-ring-ring experience if they simply need to leave a voicemail.

Support call controls for popular 3rd party headsets (handup, mute) like Plantronics 740-M or Jabra.

Transfer an active call in Teams from my phone to my desktop and back. This for comming back at the office or leaving the office.

Am I the only one finding it painfull that the chat history DOES NOT include call logs?

I want to be able to reconstruct to whom I talked how long. As a workaround I started to use Skype again or quit the Teams calls and call back the people by phone.

In Skype this feature helped me a lot when I tried to reconstruct to whom i spoke on days where things became crowded.

Please implement that feature asap!

Today, Teams displays the number of the caller for incoming calls from PSTN. Teams does not display the name of the caller. So I dont know who is calling.

Would be great, if Teams queried the number in my/company Exchange adressbook (and other contact databases, like CRM) and displayed the name of the caller instead of the number.

When I don't have my headset on I cannot hear when somebody calls.
Should have an option to ring on a different device e.g. Skype 7.41.x. See attached.

In Skype I could adjust the volume on the application level. This isn't possible in teams

Should have to opt IN to turning on video for a team call. It seems to be this way (off by default) for a video in CHAT, just not in a TEAM call.

When a PSTN user calls you on Microsoft Teams, if the number is in the address book I would like to be presented with the users name on the toast, not just the PSTN number. The same for call history or anywhere else a PSTN number appears in the client

BT does not work on Android.

When I'm already on a call if a new call comes in, Teams still rings as if I'm available. It should give a busy tone, go to voicemail or just ring-out - but do it silently in the background. Or with minimal interruption. If I'm on a call it will reduce the audio to allow Teams to ring!

allow for the small video window in the top left to undock for multimonitor support. If I want to chat, or make updates, but I also want to see someone elses screen, or video in a large picture, it would be very helpful.

Provide a functionalitiy similar to the one is SfB Server.

Busy on Busy - Incoming calls will be rejected with a busy signal if the user is busy.

Voicemail on Busy - Incoming calls will be forwarded to voice mail if the user is busy.

Add Hold Music for the caller to hear when doing a consult than transfer.

Using a Skype Room System with an E5 license allows you to initiate a telephone call either via Skype or via Teams. When using the Teams option, you can dial a telephone # but once connected the dial pad is no longer accessible. When dialing into a conference #, this is often required in order to enter a PIN or conference code. The Skype option allows this dial pad access after a call is connected.

There is a bug that USB headsets are not recognised if they are plugged in after Teams has started. The list of audio devices doesn't change even once the OS has recognised the headset and it is working, so there is no audio in a call. The only way to get Teams to recognise it and work with it is to quit out and restart the program, then it works fine.

All of us who are starting to use teams are facing the same issue...there is no way to control the volume on the teams calls