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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

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  1. Allow service numbers from a SIP trunk via Teams Direct Routing

    Could you please add support for service numbers (usable with auto attendant or call queues) that come from a SIP trunk connected via Direct Routing? It doesn't make sense to support BYOT with Teams Direct Routing but not having the possibility to use the numbers on the SIP trunk as service numbers for an auto attendant or a call queue.

    378 votes
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    46 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  2. Audio call recording in Teams

    How about recording an audio call when initiating a Teams call, similar to how Skype for Business does ?

    321 votes
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    58 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
    on the backlog  ·  Warren responded

    This is still on the backlog and working up through the queue.

    -Warren

  3. Transfer to voicemail option

    In Skype for Business and most other phone systems, you can select to transfer a caller directly to voicemail (receptionists use this all the time). Teams does not have this option. It is very important for folks to not transfer to a ring-ring-ring experience if they simply need to leave a voicemail.

    284 votes
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    52 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  4. Support device call controls

    Support call controls for popular 3rd party headsets (handup, mute) like Plantronics 740-M or Jabra.

    237 votes
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    31 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  5. Transfer active call between devices

    Transfer an active call in Teams from my phone to my desktop and back. This for comming back at the office or leaving the office.

    186 votes
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    11 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  6. Include call history in chat

    Am I the only one finding it painfull that the chat history DOES NOT include call logs?

    I want to be able to reconstruct to whom I talked how long. As a workaround I started to use Skype again or quit the Teams calls and call back the people by phone.

    In Skype this feature helped me a lot when I tried to reconstruct to whom i spoke on days where things became crowded.

    Please implement that feature asap!

    177 votes
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    21 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  7. Query contact name for incoming PSTN calls from Exchange adressbook and other sources

    Today, Teams displays the number of the caller for incoming calls from PSTN. Teams does not display the name of the caller. So I dont know who is calling.

    Would be great, if Teams queried the number in my/company Exchange adressbook (and other contact databases, like CRM) and displayed the name of the caller instead of the number.

    176 votes
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    11 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  8. Be able to choose different device for ringing

    When I don't have my headset on I cannot hear when somebody calls.
    Should have an option to ring on a different device e.g. Skype 7.41.x. See attached.

    154 votes
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    11 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  9. Feature: Add ability to adjust call audio volume

    In Skype I could adjust the volume on the application level. This isn't possible in teams

    140 votes
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    45 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  10. Have video OFF by default in a team call.

    Should have to opt IN to turning on video for a team call. It seems to be this way (off by default) for a video in CHAT, just not in a TEAM call.

    137 votes
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    33 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
    declined  ·  Warren responded

    Hate to share bad news, but this request was declined by the feature team.

    -Warren

  11. PSTN Reverse Number Lookup (show username from Address book not PSTN number) in Teams Toast and Call History

    When a PSTN user calls you on Microsoft Teams, if the number is in the address book I would like to be presented with the users name on the toast, not just the PSTN number. The same for call history or anywhere else a PSTN number appears in the client

    122 votes
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    6 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  12. Bluetooth support in Android

    BT does not work on Android.

    113 votes
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    33 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  13. calls come through when im on a call

    When I'm already on a call if a new call comes in, Teams still rings as if I'm available. It should give a busy tone, go to voicemail or just ring-out - but do it silently in the background. Or with minimal interruption. If I'm on a call it will reduce the audio to allow Teams to ring!

    111 votes
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    9 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  14. undocking video window

    allow for the small video window in the top left to undock for multimonitor support. If I want to chat, or make updates, but I also want to see someone elses screen, or video in a large picture, it would be very helpful.

    109 votes
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    6 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  15. Busy Options (Busy on Busy or Voicemail on Busy)

    Provide a functionalitiy similar to the one is SfB Server.

    Busy on Busy - Incoming calls will be rejected with a busy signal if the user is busy.

    Voicemail on Busy - Incoming calls will be forwarded to voice mail if the user is busy.

    103 votes
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    9 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add Hold Music for the caller to hear when doing a consult than transfer.

    Add Hold Music for the caller to hear when doing a consult than transfer.

    97 votes
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    14 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  17. Make widescreen option in video calls

    When there are only 2 video callers on Teams, you can see the video in widescreen mode. However, with 3 or more callers, the video is severely cropped and you can no longer see a widescreen view of the room. This creates a very poor video experience since you can no longer see everyone in the room. It would be nice if there was an option to view participants in widescreen mode. Even in this sample image, you can see the room on the left only shows one person and everyone else at the table is cut off. If it…

    88 votes
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    0 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  18. Skype Room System + Teams doesn't provide dial pad once a call is connected

    Using a Skype Room System with an E5 license allows you to initiate a telephone call either via Skype or via Teams. When using the Teams option, you can dial a telephone # but once connected the dial pad is no longer accessible. When dialing into a conference #, this is often required in order to enter a PIN or conference code. The Skype option allows this dial pad access after a call is connected.

    83 votes
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    22 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  19. Teams doesn't recognise new audio devices being plugged in

    There is a bug that USB headsets are not recognised if they are plugged in after Teams has started. The list of audio devices doesn't change even once the OS has recognised the headset and it is working, so there is no audio in a call. The only way to get Teams to recognise it and work with it is to quit out and restart the program, then it works fine.

    80 votes
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    29 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  20. No volume control

    All of us who are starting to use teams are facing the same issue...there is no way to control the volume on the teams calls

    79 votes
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    18 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
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