Voice enabled channels - Allow Private Channels to be used
When assigning a call queue to a Team's channel, all members of the Team becomes agents for the call queue.
It would be interesting to be able to assign the call queue to a private channel so a single Team could be used for a team but limit the people who would be part of the call queue.
Brad Staples commented
Totally agree. I have a customer that has an auto attendant with 5 menu options, each option is a different queue with different members. It would make sense to have 1 team with multiple channels for the queues and then assigning members to the channels via the private member assignment.
Sam Clark commented
Totally agree! This method of creating lots of 'teams' just to be able to handle voice calls goes against MS own best practice guides!
B. Duval commented
Agree! I have a support desk in a team and for now, I have to create a new Teams because I don't want all my tech to be able to join de call queue. Using a private channel will give us more control on who can answer a call.