Link call queue membership to shifts
We use shifts for work day patterns and out of hours support patterns (one person on call).
We have also started using a call queue for IT support calls.
We'd like to see a way to tie the call queue membership into Shifts, so that only the person on call remains in the queue out of hours, so calls go only to them without manual intervention from us.
Similarly, other users be added back in once they are back on day shift.
Alternatively and possibly a better approach, would be to set their call queue opt-in status based on their shift pattern, so they remain in the group, but auto opt out of taking calls.