Extended dial pad in Teams meetings
We have users within our organization that want to:
- Be in an ongoing Teams meeting.
- To bring an external user in via PSTN, bring up the Dial Pad and dial out to a corporations phone number that hooks into a PBX/directory.
- Once connected to the external PBX/directory over PSTN, use the Dial Pad to punch in the user’s specific extension.
Right now, once a call is made from a Teams meeting to an external PBX, the dial pad doesn’t send DTMF to the PBX and therefore the Teams meeting organizer cannot dial the user’s extension to connect them.
Please vote here also for essentially the same issue: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/39641461-dtmf-support-to-ivr-in-conference
Steven Jacobs commented
It's slightly absurd that this does not exist already. Basically I can never call any company that has an auto-attendant because there is no dial pad thus no way to select any extension. Someone get Bill Gates on the phone!
A much needed feature!