Consult Transfer with Conference(3 Way Call) option
The transfer(Consult) option in MS Teams is not giving the option for Conference. It drops you from the conference when you hit transfer.
Example 1 - A student calls the Call Centre and the Agent needs to transfer the student to an Advisor, the Agent can put the Student on Hold and then consult transfer to Advisor but, never gets a chance to come on a conference call to introduce the two parties.
Example 2 - If a Reception receives a call from PSTN and needs Consult transfer to a Colleague, Reception should have an option so that he/she can introduce the two parties before exiting from the 3-way conference call. Currently, it drops the Reception immediately after he/she hits transfer. Although Reception can talk to the Colleague or PSTN caller separately, that is not enough.
This is a feature available in Cisco and Avaya but, seems to be missing from MS Teams.