Make teams more Focused and less ambiguous
Teams great, but it has two big flaws: excessive options and a lot of ambiguity.
There's too much going on there and the excessive content can be overwhelming. A colleague once told me: "Teams is the worst application I've ever worked with in my entire career". Although I don't agree with that literally (I've seen much worst myself), Teams UX is far from great.
Skype is very limited in what you can do - you can chat, share your screen, call and join meetings. You can try to send files too but that doesn't always work. So it's simple, direct and therefore easy.
In Teams you can chat, call, share your screen, share files, plan tasks, book meetings, and a dozen of things more. All that multiplied by the number of different contexts:
- 1-1 chats
- Group chats
- Meeting chats
- Channels with multiple parallel conversations
Each one of those places have their own version of all the capabilities available and this causes a lot of ambiguity.
I often find myself thinking "where the heck did I get that file again?" or "I remember I saw someone posting about this, but I can't seem to figure out where it is now". Sometimes it's just easier to ask the file again or ask around if someone remembers. The search was supposed to help with it but the results are not always helpful.
The excessive volume of options sometimes makes simple things very hard, like sharing your screen. Numerous times I've seen people sharing a single window instead of their entire screen just because the tool brings all open windows at once when you click the Share button in a meeting.
What about that two-step meeting join? Now it doesn't happen anymore because I got used to it, but in the beginning I used to join a meeting 5 minutes late just because I forgot to click Join meeting again in another screen.
You should run a workshop of some sorts to get Teams clearer, more focused and less ambiguous. I can't propose one single idea to conquer all of this issues, so I've posted it here to highlight the problem.
You can break it into different windows, use different colors, reduce the excessive options. Hide or simply eliminate some options.
There's just too much.