Allow transfers to external phone number speed dials
Currently, there is no way to transfer a caller to a speed dial / saved contact that is an outside phone number. This is is a basic phone system feature that is sorely needed.
basic concept of a phone in a phone system. You should not have to dial an external phone number to add it to a contact list!!!! You should not have to log into the Teams client to add external contacts quickly or without calling them!!!!!
A physical phone should have the ability to transfer callers to a contact list quickly!! You should not have to look up in directory a persons name to transfer a call.
A phone should be able to dial 911 and other 3-digit numbers like 311 without writing a normalization rule.
We are migrating to Teams shortly and our Reception Teams phone needs the ability to transfer calls to external numbers via speed dial e.g we have a lot of staff on another phone system/mobiles and manually typing the number in each time is impractical. Please add transfer to external numbers via speed dial asap!
This is a major feature that is available in Skype for Business but not Teams. How can they retire Skype for Business if there is not feature parity! This is a fundamental feature we require for our switchboard.