Introduce right-click, and improve access all contract functionality.
Accessing key indicators and functionality for a contact is not intuitive and there is no right-click, like there is in most other Microsoft applications, to get to important actions.
When in Chat->Contacts, you can list a list of your favourite contacts, but unlike SFB, you cannot see contacts call status, unless you move your cursor over the contact. Also to turn on notifications, you can to click on the 3 dots for this contact to get to this option, which you can't get to if you are in Calls->Contacts. "Speed Dial" within Call, gives you the best view of your contacts, but not the ability to turn notifications of availability on or off, and it would be great if you could get to this view by a single click from left menu bar.
Drag and drop of favourites into a call or conversation would be fantastic, like we had in SFB.